Tag: Acquisition

Increasing Restaurant Spend Per Head in a Tough Economy: Changing Mindset and Strategy

Achieving resilience through a difficult economy and growing out of it on the other side is not an easy feat. Sure, some restaurants and pubs strike it lucky. They seem to have that holy-grail location and solid customer base; a...

NEC Snaps up CSG for Greater Digital Transformations in a $2.9 Billion Deal

Making a change from the endless round of AI acquisitions, Japanese giant NEC is in the process of snapping up CSG for its US telecom/broadband service customer experience and payment software business that’s also a feature across a growing range...

RingCentral Acquires CommunityWFM to Advance Contact Center AI

RingCentral has announced its acquisition of CommunityWFM, a cloud-based, AI-first workforce management software provider for contact centres. This move enhances RingCentral’s RingCX platform by integrating advanced workforce management (WFM) capabilities designed to streamline operations and improve the overall agent experience. The...

Accenture Expands Salesforce and Gen AI Strength with NeuraFlash Acquisition

Accenture is set to acquire NeuraFlash, a Salesforce and generative AI consultancy recognised for building “agentic” solutions that streamline sales, service, and field operations. The move will enhance Accenture’s Salesforce Gen AI and managed services offerings, while expanding its reach...

Thoma Bravo to Acquire Verint in $2B Deal

Thoma Bravo has signed a definitive agreement to acquire Verint in an all-cash transaction valued at $2 billion. The deal, unanimously approved by Verint’s Board of Directors, is expected to close by early 2026, pending shareholder approval, regulatory clearances, and...

Capacity Lands $92M, Acquires Two Firms to Power Smarter, Voice-First Contact Centers

AI support automation company Capacity has secured over $92 million in new investments and acquired two companies—Call Criteria and Verbio Technologies—as it pushes deeper into the contact centre technology market. The funding includes $50 million in debt financing from Chicago Atlantic...

NiCE to Acquire Cognigy for $955M to Build Unified AI Platform for Customer Experience

NiCE has signed a definitive agreement to acquire conversational AI company Cognigy in a deal valued at approximately $955 million. The acquisition combines NiCE’s CXone Mpower platform with Cognigy’s conversational and agentic AI capabilities to accelerate the adoption of AI-first...

Meta Acquires AI Voice Startup PlayAI to Boost Its Generative Audio Capabilities

Meta has acquired PlayAI, a generative voice technology startup that enables the creation of realistic, human-sounding speech. The deal, confirmed by a Meta spokesperson and first reported by Bloomberg, signals Meta’s deepening investment in AI as it looks to expand...

Capgemini Bets $3.3 Billion on AI-Driven Future with WNS Acquisition

Capgemini has announced a $3.3 billion all-cash agreement to acquire India-based technology outsourcing firm WNS, in a move aimed at strengthening its artificial intelligence (AI) service offerings. The French IT consulting giant says the deal will enhance its ability to...

TELUS Digital acquires Salesforce consultancy Gerent

TELUS Digital Experience (TELUS Digital) has announced its acquisition of Gerent, a U.S.-based Salesforce consultancy. Gerent, a Salesforce Summit Partner, brings with it deep industry expertise and a proven track record of delivering enterprise-scale implementations, integrations, and agentic AI solutions....