Tag: AI tools

Genesys introduces AI-powered tools to enhance supervisor efficiency

At Enterprise Connect 2025, Genesys introduced a new suite of Genesys Cloud AI capabilities designed to empower supervisors. These advancements aim to help organisations navigate the evolving work landscape within and beyond the contact centre.As businesses worldwide seek to enhance...

89% of IT leaders say AI’s potential is locked behind outdated digital workplaces

A new Lenovo report reveals a major gap between AI’s promise and today’s workplace realities. While 79% believe AI will enable employees to focus on more meaningful work, only 36% feel their current digital workplace solutions effectively support engagement and...

New report reveals cost and security advantages of on-premise AI

In collaboration with GAI Insights, a new report from Inflection AI challenges conventional wisdom about AI deployment, revealing significant cost, security, and strategic advantages for enterprises that bring AI inference in-house. The study argues that relying solely on cloud-based AI...

Streaming satisfaction holds steady at 72% but churn and subscription fatigue grow

UserTesting’s latest Media & Entertainment Pulse Report highlights evolving consumer behaviours and expectations within the streaming industry. While personalised recommendations continue to satisfy, with 72% overall satisfaction and 75% for male respondents, significant shifts in consumer frustrations and subscription patterns...

Human-like AI comes to phone support with Gladly’s Sidekick

Gladly has launched Sidekick on Voice, a solution bringing personalised, AI-driven support to phone calls. While phone support remains a vital customer channel, current experiences often fall short. Long wait times and impersonal automated systems leave customers frustrated.Traditional ticket-based platforms...

Yext helps brands dominate the AI search revolution

Yext has introduced Yext Scout, an AI-powered search and competitive intelligence tool designed to give brands the insights they need to navigate this changing landscape. With real-time visibility across traditional and AI search platforms, brands can track their presence, benchmark...

ServiceNow’s AI agents are changing telecom – here’s how

In collaboration with NVIDIA, ServiceNow has unveiled an AI solution tailored for the telecommunications industry. Leveraging NVIDIA AI Enterprise software and the powerful NVIDIA DGX Cloud platform, these AI agents are set to transform service providers’ operations by automating complex...

Warehouses face urgent need for automation to meet demand

The warehouse industry is undergoing a major transformation, with 63% of warehouse leaders planning to implement AI and augmented reality (AR) technologies within the next five years. According to a study by Zebra Technologies, 64% intend to increase their investments...

AI spending soars, but only 21% of companies have fully integrated it

A new Qlik study highlights a major disconnect between AI investment and execution. While 94% of businesses are increasing spending on AI-related data readiness, just 21% have successfully embedded AI into their operations. The research shows a critical gap in...

Condor Airlines partners with Talkdesk to modernise and personalise customer support

Condor, a German airline, has chosen Talkdesk to bring its contact centre operations in-house, leveraging AI-powered solutions to enhance customer experience. By adopting Talkdesk’s advanced cloud-based contact centre technology, Condor aims to facilitate operations, gain deeper customer insights, and improve...