Tag: AI tools

Support teams are embracing AI—are you?

The latest report by Intercom highlights that in the past year, 76% of support teams have invested in AI for customer service—a sharp increase from 56% in 2023. This surge in adoption highlights a rapid shift as teams realize that...

AI tools are shaping the next generation of video production

Info-Tech Research Group has released a comprehensive study that delves into the transformative effects of AI tools on video production workflows and their critical role in evolving marketing strategies and learning and development (L&D) efforts.“AI has fundamentally changed how organizations...

Applied Labs secures $4.2M to redefine AI in support and operations

Applied Labs has raised $4.2 million in seed funding to develop advanced AI agents tailored to support and operations teams.The funding round, led by Abstract with contributions from Point72 Ventures, Outlander, Tetra, and notable angel investors like Vercel CEO Guillermo...

Over 70% of CX leaders see genAI as the future

Recent research by TELUS Digital Experience (TELUS Digital) reveals that enterprise leaders are entering a pivotal stage in their genAI strategies. Many acknowledge the technology’s potential but face challenges in its adoption.The findings highlight both optimism and gaps in GenAI...

Workers warm to agentic AI, but trust and quality concerns remain

A recent study by Pegasystems highlights the growing adoption of agentic AI in the workplace, revealing that 57% of workers are inclined to use AI agents and 58% are already incorporating them into their daily tasks.Early adopters are experiencing significant...

PG Forsta boosts market research with AI-powered efficiency

PG Forsta has launched Research HX, a suite of AI-driven market research tools designed to enhance efficiency, elevate data quality, and accelerate the delivery of actionable insights.“As the demand for faster, more actionable insights grows, the industry needs tools that...

Forsta unveils AI capabilities to elevate customer and employee experience

Forsta has launched new AI advancements within its Human Experience (HX) platform. These enhancements stem from a 5-year investment of $500 million in AI development, enabling organizations to gain deeper insights, streamline processes, and take decisive actions to enhance customer...

Almost 90% of telecom providers invest in AI

New Incognito report reveals an acceleration in the adoption of AI within the telecoms sector, with 88% of fixed broadband service providers now actively investigating or trialling AI automation to enhance their services. This surge in AI adoption focuses on...

AI assistants will replace 25% of mobile app usage by 2027

According to Gartner, mobile app usage is expected to decrease by 25% by 2027, driven by the rise of AI assistants such as Apple Intelligence, ChatGPT, Google Gemini, and Meta AI. Smartphone users increasingly rely on these intelligent agents to...

Box’s new AI-powered enterprise plan sets a new standard for content management

Box has unveiled its Enterprise Advanced plan, designed to transform how organizations manage and leverage content with AI. The plan now introduces several tools to help businesses automate workflows, extract valuable insights, and accelerate their processes.“There is a tremendous amount...