Tag: AI tools

Great Southern Bank automates customer service with CXone Mpower

NICE has announced that Australia’s Great Southern Bank is advancing its customer service capabilities with CXone Mpower. Great Southern Bank provides various financial products, including credit cards, home loans, and insurance. Focused on delivering customer-first solutions, the bank is moving...

AI’s role in retail: tackling loss prevention and enhancing experiences

According to Zebra Technologies Corp.’s survey,  84% of retail associates express concerns about loss prevention and the absence of effective technologies to detect safety threats and prevent criminal activity. While consumers are usually satisfied with their shopping experiences, satisfaction levels have...

Accenture invests in Cresta to transform contact centres with AI

Accenture has announced a strategic investment in Cresta, allowing Accenture to integrate Cresta’s advanced AI capabilities into its AI Refinery, a platform designed to help organizations create tailored AI models to address their specific needs.By combining Cresta’s expertise in natural...

70% of consumers believe AI is enhancing customer support

According to a recent Vonage report, 70% of consumers believe artificial intelligence (AI) has improved self-service customer support, while 60% believe it has made interactions with brands more efficient. Over half (51%) appreciate AI’s ability to personalise support based on...

AI and online shopping shape Black Friday 2024 trends

Black Friday 2024 is expected to match last year’s record-breaking performance, with consumer participation and spending levels at the highest level, according to new data from Attest. This year’s key trend is the surge in AI adoption for shopping assistance.Over...

71% of consumers find customer service more stressful than their original problems

According to a Zingly.ai survey, 71% of consumers report that customer service interactions are as stressful or even more stressful than the issues they were trying to resolve. Younger generations feel pressure the most, with 38% of Millennials and 31%...

Optimizely introduces AI agents to transform marketing workflows

Optimizely has launched AI-powered marketing agents to enhance core functions like content creation, campaign management, project oversight, and experimentation analysis.“These Opal advancements are a game-changer for marketers, revolutionising how they harness AI across their everyday tasks. Our suite of tools...

Talkdesk streamlines agent workflows with embedded CX solutions

Talkdesk has announced a new way to streamline the agent experience by integrating its tools directly into widely used customer relationship management (CRM) and helpdesk platforms.The new offering, Talkdesk Embedded, allows businesses to integrate Talkdesk Workspace, Talkdesk Conversations App, and...

Target harnesses AI and tech to elevate holiday shopping experience

Target is ready to deliver a seamless and rewarding shopping experience this holiday season with over 400,000 team members, including 100,000 seasonal hires. Backed by investments in technology, artificial intelligence (AI), and a robust supply chain, the omnichannel retailer aims...

95% of marketers set to boost AI investments in 2024

The latest Invoca report highlights the growing influence of AI across marketing sectors, with 95% of marketers planning to boost AI investments in the coming year. Based on a survey of 600 marketing professionals across the U.S. and U.K., this...