Tag: Artificial Intelligence

This week in CX: lost items, AI breaches & summer travel realities

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored a range of stories shaping consumer trust and travel, from shifting expectations in summer travel to digital scepticism, and the evolving airport experience at...

Persado’s compliance AI tackles financial marketing’s biggest bottleneck

Content generation solutions vendor Persado has launched an agentic AI platform that promises to eliminate the long, painful back-and-forth between marketing and legal teams and do it without sacrificing brand voice or performance.Dubbed Persado Marketing Compliance AI, the platform is...

Klaviyo muscles into Europe with explosive growth and big-name clients

Marketing automation platform Klaviyo is making a loud entrance across Europe, backed by big numbers, bigger names, and what it calls the only CRM truly built for B2C brands.In its Q1 earnings, the marketing automation platform reported a 47% year-on-year...

This AI knows your voice, your rules, and your industry norms

The future of customer experience won’t come from generic chatbots but from AI that acts and thinks like the businesses it serves.That’s according to Birdeye, a company that unveiled Brand AI and Industry AI, two major additions to its BirdAI...

Data shows 84% of popular AI tools have been breached, and employees are still using them 

AI tools are transforming modern work, but their rapid, often unmonitored adoption exposes companies to serious cybersecurity risks. A wave of recent studies, including the Cybernews Business Digital Index, reveal that 84% of popular AI tools have suffered data breaches,...

Elevating Customer Experience: The Strategic Role of AI

AI is redefining the way contact centres serve customers. Tasks that once relied on long wait times and manual processes can now be handled in real time through intelligent automation, predictive analytics, and natural language understanding.AI is more than just...

Compromised AI, Gen Z’s eating habits, and federal action on explicit content

Researchers warn hacked AI chatbots pose growing security threatAI-powered chatbots like ChatGPT and Gemini are being “jailbroken” to bypass safety controls, enabling them to generate dangerous, illicit content, researchers at Ben Gurion University warn. The team developed a universal jailbreak...

How does your AI stack up? Glia’s new tool reveals the answer

Glia has introduced Cortex AI Benchmarks, a new analytics dashboard designed to give businesses clear, comparative insights into how their AI tools are performing. This tool provides Glia customers with concrete performance data for both customer-facing and agent-assisting AI—along with...

Survey reveals consumers no longer believe what they see online

Confidence in digital spaces is crumbling under the weight of deepfakes, and consumers are sounding the alarm.New research from identity verification firm Jumio reveals that 69% of global consumers now view AI-powered fraud as a greater threat than traditional identity...

Global leaders double down on AI-driven innovation and customer experience

Concentrix has unveiled the results of a survey showing how enterprises are responding to a fast-evolving business landscape shaped by innovation and digital disruption.“Our investments in leading technology, deep expertise, and our fully integrated end-to-end capabilities uniquely position us to...