Tag: Artificial Intelligence

Amazon Deploys Millionth Robot and New AI Model to Speed Up Deliveries

Amazon has reached a major milestone in its robotics journey: the deployment of its one millionth robot. The landmark unit was delivered to a fulfilment centre in Japan, part of a global network now spanning over 300 facilities. But the...

Microsoft to Slash 9,000 More Jobs as AI Reshapes Tech Industry 

Microsoft is preparing to eliminate an additional 9,000 jobs globally as part of a broader effort to modernise operations and scale its AI capabilities. This latest round of redundancies follows an initial layoff of roughly 6,000 employees earlier this year,...

AI Agents Are Winning Hearts, and Here’s the Proof

Over half of users (63%) now believe AI agents can resolve their issues accurately, which is a dramatic increase from just 36% before seeing one in action. A new study from Intercom reveals how consumer attitudes toward AI-powered customer service...

Walmart Launches AI to Help 1.5 Million Workers Communicate in 44 Languages

Walmart is introducing several AI-powered tools for its 1.5 million U.S. associates, aimed at reducing time spent on routine tasks and improving workplace communication. The tools are available through the Walmart associate app. A central feature is an AI-based task management...

This Week in CX: How to Lose a Customer in 10 Seconds

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve explored everything from the hidden cost of poor accessibility and how conflict avoidance is quietly killing team dynamics, to Sephora’s retail glow-up with Lyft. We’re also...

Deutsche Telekom Speeds Up Security Updates with IBM’s AI Tool

German telecommunications provider Deutsche Telekom is making software updates much faster and safer by using IBM’s AI-powered solution, IBM Concert. The telecom giant turned to this new tool to tackle one of IT’s biggest headaches and that is keeping systems...

Too Smart to Scam? Think Again, as AI Fraud Is Outsmarting Us All

AI scams are rising fast, and consumers are falling for them more than ever. According to Sift’s new report, 27% of people targeted by GenAI-generated scams have been successfully duped, representing a 62% increase from 2024. Yet during the same...

Brands Turn to Sitecore AI Hub to Simplify Customer Engagement

Sitecore has launched Sitecore.ai, a new digital platform where marketers can explore the role of AI in content, data, and customer engagement. The site offers editorial content, interactive features, and demonstrations of technologies like real-time personalisation and conversational discovery. Sitecore.ai showcases...

Can AI Make Sports More Exciting Without Ruining the Magic?

The future of sports fandom is here—and it’s powered by artificial intelligence. According to Capgemini research, fans are no longer just watching the game—they’re interacting with it in real time, fuelled by AI and generative AI technologies. Over half of...

UK Consumers Worry AI Turns Their Personal Data Into a Commodity

“If something is free, then you are the product.” The saying, dating back to the 1970s, has never felt more true to British consumers, who increasingly fear their personal data is being mined and sold to feed AI systems. A...