Tag: Artificial Intelligence

Mark Bishof charts a new course for Medallia

Medallia introduced seven AI products, officially unveiled its new look corporate ‘dream team’ and pledged to reinvigorate customer relations at its global conference last week. Mark Bishof, just three months into his role as CEO at the software vendor, used...

Beyond the game: AI-powered captions bring tennis fans closer to the action

Interprefy is revolutionising the fan experience at the Bastide Médical UTS Nîmes tournament by introducing real-time French subtitles on stadium screens using Interprefy AI. This technology allows over 8,000 spectators to follow live coaching, mid-match interviews, and post-match player reactions...

Merit, wages, and workforce changes: the hiring debate heats up

Businesses face pay structure adjustments amid a minimum wage hikeFrom 1 April 2025, the UK’s national living wage rises to £12.21 per hour for over-21s, with similar increases for younger workers. HR insight firm Brightmine reports that nearly 60% of...

Bruce Temkin wants to create human-centric organisations

Making money and delivering growth are at the core of modern business leadership. Deliver these two things, and the rest will take care of itself. In the late ‘90s things started to slowly change. Organisations became more aware of the...

TTEC unveils digital sales model to transform healthcare CX 

TTEC Holdings has introduced a blended healthcare digital sales model to provide scalable, cost-effective, and highly personalised sales solutions for healthcare organisations.This new model operates on a shared technology platform, allowing healthcare providers to optimise digital sales operations while maintaining...

EasyPark puts AI in the driver’s seat with Google Cloud deal

EasyPark Group, a provider of digital parking and mobility solutions, is upping its AI ambitions by striking a major partnership with Google Cloud to fuel its global expansion and enhance operational efficiency. The firm is dedicated to simplifying urban mobility,...

Cognizant and ServiceNow help mid-market banks cut losses and improve CX

Cognizant has partnered with ServiceNow to introduce an AI-powered dispute management solution tailored for mid-market banks in North America. This Business Process as a Service (BPaaS) offering streamlines the dispute resolution process to enhance efficiency, minimise chargeback losses, and improve...

This week in CX: is hospitality getting customer experience right?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored the reality of hospitality customer experience, AI in Steve Madden eCommerce, as well as the real impact of call centre agents.We’re also discussing new...

Rising scam losses in Indonesia’s RTP system: 23% of consumers affected

A recent survey by FICO reveals an alarming rise in scams within Indonesia’s real-time payments (RTP) ecosystem. The 2024 Scams Impact Survey: Indonesia found that 23% of consumers reported financial losses due to RTP scams, an increase from 19% in...

The 2025 fraud landscape: EMEA’s urgent need for stronger fraud mitigation

NICE Actimize has released its latest findings in the “2025 Fraud Survey: EMEA Financial Fraud Trends and Investment Priorities” report. The report analyses the evolving fraud landscape across Europe, the Middle East, and Africa (EMEA), exploring key fraud typologies, regulatory...