Tag: Artificial Intelligence

68% of customer support could be AI-driven by 2028, says Cisco

Shorter hold times and far fewer humans might be the new normal in the contact centres of the future, reveals a new global study from Cisco. By 2028, 68% of interactions between businesses and their technology vendors will be handled...

Firstsource deploys Sanas AI to eliminate contact centre accent barriers

Business process management company Firstsource Solutions has partnered with Sanas, the startup behind the world’s first real-time speech understanding platform, to make customer conversations clearer, faster, and less frustrating. At the core of the collaboration is Sanas’ Real-Time Accent Translation technology,...

Oracle, Cleveland Clinic, and G42 join forces to build global AI health empire

Oracle, Cleveland Clinic, and UAE-based AI firm G42 have announced a partnership to build a global, AI-powered healthcare delivery platform—one designed to make advanced, personalised care both scalable and cost-efficient. It’s a rare alignment of tech muscle, clinical authority, and geopolitical...

SAP unveils bold business AI strategy, making intelligence a daily driver of work

At its annual SAP Sapphire conference, SAP SE unveiled a set of innovations aimed at embedding Business AI deep into the workflows of organisations around the globe. The announcements mark a significant evolution in how companies can harness AI, not...

Tech, teaching, and teens: UK expands facial recognition, boosts flexible work, and tackles youth unemployment

Facial recognition technology is rapidly expanding in UK policing Live facial recognition (LFR) is swiftly becoming widespread across England and Wales, with nearly 4.7 million faces scanned in the past year—double that of 2023. Police are investing heavily, with fixed cameras...

Your next coworker might be an AI avatar

A new report from Colossyan is painting a vivid picture of the future workplace—and it includes AI avatars in the starring role. According to the State of AI Avatars Report, 91% of U.S. workers believe AI avatars can help boost...

58% of Brits will ditch a brand for a bad app—here’s why

Amplitude has released a new study revealing just how critical a seamless mobile app experience is to maintaining brand loyalty in the UK. According to the study, which surveyed 2,000 UK smartphone users, over half of consumers (58%) would consider...

This week in CX: lost items, AI breaches & summer travel realities

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve explored a range of stories shaping consumer trust and travel, from shifting expectations in summer travel to digital scepticism, and the evolving airport experience at...

Persado’s compliance AI tackles financial marketing’s biggest bottleneck

Content generation solutions vendor Persado has launched an agentic AI platform that promises to eliminate the long, painful back-and-forth between marketing and legal teams and do it without sacrificing brand voice or performance. Dubbed Persado Marketing Compliance AI, the platform is...

Klaviyo muscles into Europe with explosive growth and big-name clients

Marketing automation platform Klaviyo is making a loud entrance across Europe, backed by big numbers, bigger names, and what it calls the only CRM truly built for B2C brands. In its Q1 earnings, the marketing automation platform reported a 47% year-on-year...