Tag: Artificial Intelligence

AI is transforming businesses, but what happens to the CX jobs?

Artificial intelligence is changing the competitive landscape at an unprecedented rate. It’s easy to get the impression that if an organisation isn’t using AI, it is already falling behind. And that may well be true. A survey by Medallia claims that...

TELUS Digital & Sumsub partner to combat AI-era fraud and meet global compliance demands

TELUS Digital Experience (TELUS Digital) has expanded its collaboration with Sumsub, bringing Sumsub’s robust identity verification and compliance tools to TELUS Digital’s enterprise clients across sectors where trust and regulatory precision are paramount. Having integrated Sumsub into its internal operations since...

Talkdesk Express provides small businesses with big-league customer service tools

Talkdesk has introduced Talkdesk Express, a solution tailored specifically for small businesses. Designed to remove the traditional roadblocks of cost and complexity, Talkdesk Express enables smaller teams to deliver customer service that rivals even the largest enterprises, without the overhead. According...

Infobip powers new digital pit lane for Haas F1 fans

The MoneyGram Haas F1 Team has signed a multi-year deal with cloud communications giant Infobip, aiming to turn the traditional race-day experience into something far more interactive: think real-time chats, personalised updates, and AI-fueled insights delivered straight to fans’ phones. Unveiled...

Amazon’s Vulcan, AI-wary employers, and Houston’s shopping habits: the human-tech divide widens

Employers raise alarms over work readiness and AI use among young hires   Young people entering the workforce in 2025 are increasingly underprepared, with employers expressing concerns about inflated job applications aided by AI and a lack of essential soft skills. According...

GoTo Connect supercharges SMB communication with over 100 new features

GoTo has rolled out more than 100 new enhancements to its flagship product, GoTo Connect. Designed with small and midsize businesses (SMBs) in mind, these updates aim to streamline communication workflows, harness the power of artificial intelligence, and centralise all...

Optimum taps Google Cloud AI to reinvent the customer experience

Optimum has entered a multi-year partnership with Google Cloud to transform its customer experience using the latest in generative AI technologies. This collaboration will integrate AI-powered tools across every touchpoint of the customer journey—from websites and mobile apps to call...

AWS takes contact centres to the cloud

AWS wants businesses to abandon their contact centre infrastructure and move it to the cloud. To win them over, it has rolled out Amazon Connect, a cloud-based contact centre product, which promises rapid setup, consumption-based pricing and AI-powered functionality. “Contact centres...

Skechers’ $9.4B buyout, aviation’s climate crisis, and the workplace loneliness epidemic

Skechers goes private in $9.4B deal amid tariff turmoil Skechers will be taken private by 3G Capital in a $9.42 billion buyout, the largest in footwear history. The move follows a sharp stock decline and mounting pressure from steep U.S. tariffs...

Pushing experience innovation with Valtech

Almost every business will tell you they play a good CX game, with enhanced this, AI-powered that and elevated experiences flying into the ceiling. But the results inevitably tell a different story, especially around much-vaunted AI efforts. To dig into...