Tag: Artificial Intelligence

Adobe paints a new canvas for customer experience with AI

At the Adobe Summit, Adobe unveiled tools designed to enhance customer experiences through AI-driven personalisation and seamless engagement across all touchpoints. “Delivering a unified customer experience requires a much more agile and streamlined operation that solves real customer pain points,...

GoTo’s AI receptionist will take your call now

As the every-platform-has-to-have-AI battle heats up, more contenders arrive daily in our news inbox. Today’s turnout alone will see another half-dozen services unveiled in the coming weeks. Entering the fray today is GoTo, offering a Connect AI Receptionist, presumably for...

Fast food meets the future: Yum! Brands partners with NVIDIA for AI innovation

Yum! Brands, the parent company behind KFC, Taco Bell, Pizza Hut, and Habit Burger Grill, is partnering with NVIDIA to bring advanced artificial intelligence into the restaurant industry on an unprecedented scale. As the world’s largest restaurant company with over...

Intercom’s Fin voice AI agent heralds the end of support hold music

As a consumer, it is scary and annoying that I can call a technologically literate, often multi-billion dollar, business and have my ears wounded by crackly hold music. Worse, the kind that loops every 30 seconds for 10 minutes, before...

Right answers, right users: Talkdesk AI tailors knowledge delivery  

Talkdesk has launched Talkdesk Knowledge Creator, a feature designed to automate and enhance knowledge management for customer service teams. By utilising generative AI, the tool eliminates the inefficiencies of traditional knowledge bases by identifying gaps and generating reliable, up-to-date information...

What are the key success factors of unified commerce for retailers?

New Manhattan Associates report closely examines 220 North American retailers and dives into over 300 capabilities across four key areas: shopping, checkout, fulfilment, and service, to understand what is driving success in unified commerce. Only 5% of these retailers scored Leader...

Invoca’s Adobe integration bridges digital and offline sales

Invoca has launched an AI-powered integration with Adobe Experience Platform (AEP), bringing real-time conversational data into the omnichannel mix. This integration allows brands to track not just clicks and online behaviour but also the critical moments when customers pick up...

Taking flight: navigating the complexities of modern airport customer experience

In the fast-paced world of air travel, customer experience can make all the difference between a stressful journey and a seamless adventure. “We take away the stress… we look after them from curb to wing,” Suzanne Tormey, operations manager at Dublin...

Power plays: Google’s bold buy, elite spending trends, and retail leaders

Google acquires cybersecurity firm Wiz for $32 billion Alphabet, Google’s parent company, has announced its largest acquisition yet, purchasing cybersecurity firm Wiz for $32 billion. This move aims to strengthen Google Cloud’s security capabilities and compete with Microsoft and Amazon in...

Report: The AI clock is ticking, two years for revenue boosts, or else!

The huge number of AI features for business software and services puts pressure on executives and managers to deliver results, now. Insights from Conga’s latest research report shows executives could benefit most from AI and automation, but those who don’t...