Tag: Artificial Intelligence

Rise in remote work fuels spike in employee data breaches

Breaches involving employee data have soared to their highest level over six years, with reported incidents rising by 14% in 2024. According to a new analysis by law firm Nockolds, the number of reports submitted to the UK’s Information Commissioner’s...

Sitecore launches AI innovation lab to accelerate marketers’ AI adoption journey

Sitecore has announced the launch of the Sitecore AI Innovation Lab, a new program designed in partnership with Microsoft. This move provides a collaborative and guided environment for marketers to experiment with artificial intelligence (AI) solutions tailored to their unique...

This week in CX: the accessibility wake-up call and AI’s rising role

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve explored the state of mobile app accessibility and the urgent need for improvement, the rising expectations around video content, and how AI is reshaping predictive...

Gong redefines revenue AI with purpose-built AI agents

Many are turning to AI for support as revenue teams face increasing pressure to move faster, personalise experiences, and make smarter decisions. Gong has launched over a dozen specialised AI agents for revenue teams. Built on over a decade of customer...

Salesforce’s Agentforce is driving AI adoption in UK businesses, says ISG

AI-driven automation is becoming a core part of Salesforce’s UK offerings, according to a new research report from technology advisory firm ISG. The 2025 ISG Provider Lens Salesforce Ecosystem Partners report finds that the company’s Agentforce platform, enabling fully autonomous...

LearnUpon launches Learning Journeys to power personalised learning at scale

LearnUpon has announced the launch of its newest feature, Learning Journeys, which aims to transform how organisations deliver training. This addition is designed to help businesses offer personalised, timely, targeted learning experiences while minimising administrative burden. As personalisation becomes increasingly critical...

PolyAI redefines voice automation with transparent, scalable Agent Studio launch

PolyAI has rolled out the latest evolution of its flagship platform—Agent Studio. Built from the ground up to be voice-first and omnichannel, this release gives enterprises unparalleled command over how their AI agents behave, learn, and serve. “It’s exciting to introduce...

AI hype exposed: Most ‘advanced’ firms can’t deliver real results

A new global study by EPAM Systems is calling time on AI hype, revealing that many businesses claiming to be ahead of the curve in artificial intelligence are struggling to walk the talk. Based on responses from over 7,000 participants across...

Sprout Social’s new AI tools help brands find the perfect influencer match

Sprout Social has launched a revamped version of its influencer marketing platform to redefine how brands discover, evaluate, and collaborate with influencers in a digital age driven by relevance, personalisation, and trust. “Influencer marketing is no longer optional—it’s essential for brands...

Brits are worried, Nvidia’s betting big on AI, and HR’s still catching up

UK business confidence hits two-year low amid tax hikes and US trade tensions   UK business confidence has dropped to its lowest point in over two years, driven by tax concerns and fears of Donald Trump’s escalating trade war, according to the...