Tag: Artificial Intelligence

Dialpad revamps its AI contact centre platform

AI-powered communications vendor Dialpad has announced the launch of Dialpad Support, which expands its existing Ai Contact Center into a comprehensive next-generation platform. This enhancement builds on the company’s current capabilities, delivering significant upgrades that transform how businesses manage customer...

Meta launches beta program to transform education with VR and XR

Meta has announced its Meta for Education beta program, designed to explore the potential of VR and XR in university education through Meta Quest headsets. By collaborating with several universities in the US and UK, Meta aims to transform learning...

RingCentral amps up its AI contact centre platform with Verint integration

RingCentral has added Verint’s leading workforce engagement management (WEM) and CX automation solutions to RingCX, its AI-powered contact centre platform, as part of the latest partnership. RingCX customers will now be able to improve employee productivity and customer experiences, ultimately...

This week in CX: navigating the digital well-being space

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research on the first digital wellbeing hub, what are businesses up to this holiday season, and how should you communicate...

This week in CX: is privacy the key to trusting AI?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at whats going on with AI, what drives businesses to change, and are there any innovative ideas left?We’re also discussing new updates from...

RingCentral adds AI assistant to its unified communications solution

Provider of cloud-based communication and collaboration solutions RingCentral has introduced its AI Assistant, powered by RingCentral AI, which is now included in its unified communications solutions, RingEX, at no extra cost.This tool generates real-time call notes, assists with writing and translating messages, and...

Future customer success: breaking down silos and redefining metrics

Customer success has moved far beyond simply providing support. It’s now a pivotal function that can make or break a business. However, with this rise in importance comes a surge in complexity, and many CX professionals are grappling with outdated...

Beyond the goal: picking KPIs that lead to victory

We live and breathe metrics. Your car speedometer, your watch reminding you to take more steps, or even tracking how many hours of sleep you’ve managed to knock out. Businesses are no different and get similarly swamped with data points....

Authenticx launches AI assistant that revolutionises insights for healthcare

Healthcare conversation intelligence platform Authenticx has launched Ava, an AI-powered in-app assistant that helps users efficiently answer key business questions and generate actionable insights from their data.The AI assistant can analyse call transcripts, interpret correlations between AI models, and provide...

Consumers prefer human agents for customer support

A new consumer survey by Five9 dug deep into customer perceptions of AI and its role in the evolving customer experience. The study investigated consumer sentiment around AI in specific industries, such as holiday shopping, travel, and healthcare.The key takeaway...