Tag: Artificial Intelligence

Genesys and TeKnowledge unite to drive scalable, secure AI-powered CX

Genesys has announced a partnership with TeKnowledge to help organisations worldwide by seamlessly adopting secure, scalable, and flexible AI-first CX solutions, ensuring long-term business success in an increasingly digital world. “Genesys has built a partner model that drives greater value for...

89% of IT leaders say AI’s potential is locked behind outdated digital workplaces

A new Lenovo report reveals a major gap between AI’s promise and today’s workplace realities. While 79% believe AI will enable employees to focus on more meaningful work, only 36% feel their current digital workplace solutions effectively support engagement and...

Phenom and Deloitte partner to enhance workforce transformation with AI

Phenom has announced a strategic alliance with Deloitte, bringing together Phenom’s intelligent talent experience platform and Deloitte’s deep expertise in human capital strategy. By joining forces, the two organisations aim to help streamline talent acquisition and management, allowing enterprises to...

ALDI turns to AI to write product descriptions

ALDI is letting artificial intelligence do the talking, at least when it comes to its online product descriptions. The discount grocer has partnered with Digital Wave Technology to automate and enhance its digital product copy, aiming to improve accuracy, boost...

Wayward compass: How silos lead to customer confusion and lost revenue

Silos are like walled-off islands within an organization—separate, isolated, and often resistant to change. While they may serve as capable ecosystems for specific teams or departments, they also stifle financial growth, slow down decision-making, and create inefficiencies that ripple across...

Almost 90% of companies are embracing AI in outsourcing

The outsourcing landscape is undergoing a dramatic transformation driven by the rapid integration of artificial intelligence. According to a recent SupportNinja survey, 87% of companies are actively engaged in implementing, testing, or strategising the use of AI to enhance operational...

Algolia’s next-gen AI: search that adapts to your every business need

Algolia has unveiled an advancement in search technology, introducing a suite of AI-driven ranking capabilities designed to revolutionise how businesses optimise search results. This trifecta enables the seamless integration of multiple unique data signals, allowing businesses to achieve various goals...

New report reveals cost and security advantages of on-premise AI

In collaboration with GAI Insights, a new report from Inflection AI challenges conventional wisdom about AI deployment, revealing significant cost, security, and strategic advantages for enterprises that bring AI inference in-house. The study argues that relying solely on cloud-based AI...

Instacart’s strategic use of AI drives inventory accuracy and customer retention

Grocery delivery company Instacart is making significant strides in enhancing its customer experience through the integration of AI in its inventory management and product substitution processes. During a recent earnings call, CEO Fidji Simo highlighted the company’s commitment to AI,...

Human-like AI comes to phone support with Gladly’s Sidekick

Gladly has launched Sidekick on Voice, a solution bringing personalised, AI-driven support to phone calls. While phone support remains a vital customer channel, current experiences often fall short. Long wait times and impersonal automated systems leave customers frustrated. Traditional ticket-based platforms...