Tag: Artificial Intelligence

Chatbot issues cause one-fifth of telco customers to drop purchases

A new survey by 15gifts reveals that telco providers are losing 20% of customers because of inadequate chatbot support, with 24% stating chatbots as their main frustration when shopping for telco services online. The study, which surveyed consumers across the...

This week in CX: what do we do with reviews?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at how reviews impact customer behaviour, what’s happening with the job market and is cloud technology the frontier in CX and personalisation.We’re also...

AI-Powered post-purchase experiences on the rise in UK eCommerce

UK retailers are doubling down on AI to enhance the post-purchase experience.According to research from Scurri and IMRG, UK e-commerce businesses are rapidly adopting AI solutions to streamline and improve the customer journey after purchase. By 2025, AI will power...

This week in CX: AI takes over the holiday season

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at emerging consumer trends as the holiday season approaches, as well as is CX now at the crossroads.We’re also discussing new updates from...

CXM proudly announces the third edition of CXM Review: CX at the Crossroads

Two years ago, in October of 2022, Customer Experience Magazine released the first printed and digital magazine focusing on reviewing the past year in CX. Since then, we have committed to bringing you special annual publications. Now, we are proud...

This week in CX: fair work agency here to protect the workers

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research in employment choices, the effect of online reviews and shopping preferences. We’re also discussing new updates from Wimbledon, Google,...

81% of Americans regularly use voice technology

A new survey from TELUS Digital shows that voice technology is becoming a key part of daily life for Americans, with 81% of consumers utilising it regularly at home or work. Over the past year, 68% have increased their use...

This week in CX: workers strike to stay out of the office

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research in consumer preferences, standards, and attitudes to AI usage.We’re also discussing new updates from Amazon, eBay, X, government policies,...

This week in CX: Meta will use UK customer data to train its AI

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been looking at the latest research in Gen Z attitudes as employees and customers, worker flexibility on their schedules and policies, and struggles that customers...

Gen Z demand creative marketing with ‘cool’ content and imagery to keep brand loyalty

Almost half (46%) of UK Gen Z customers have abandoned a brand because they grew ‘bored’ of them, despite previous loyalty. The same rings true for 29% of other generations. The new research from SAP Emarsys has also found that...