Tag: Artificial Intelligence

Online reviews matter more than referrals in healthcare

The latest report by rater8 highlights that online reviews play a key role in patient decision-making, often surpassing personal recommendations when choosing doctors. “Patients have high standards for care, and they have no qualms about changing providers when they don’t meet...

McDonald’s harassment, Google drops cultural events, Anthropic’s AI ban sparks debate

McDonald’s faces scrutiny over workplace harassment and zero-hours contracts   McDonald’s UK faces mounting allegations of sexual harassment, bullying, and discrimination, with over 700 employees pursuing legal action. Despite a legally binding EHRC agreement in 2023, the company has since received 300...

SurveyMonkey brings personalisation and automation to Salesforce users

SurveyMonkey has announced significant updates to its SurveyMonkey for Salesforce integration, which are now available on Salesforce AppExchange. These updates allow customers to seamlessly automate highly personalised email surveys within Salesforce, improving efficiency and engagement. “Customer experience leaders choose SurveyMonkey because...

Australian workplace culture faces crisis as employee engagement plummets

According to a recent Gartner survey, Australian employees’ perceptions of their organisation’s workplace culture have dropped to their lowest point in three years. In the fourth quarter of 2024, only 26.2% of employees viewed their workplace culture positively. Moreover, confidence...

The age of deepfake deception is here and most of us are already falling for it

A new study from biometric security firm iProov has revealed a startling truth: 99.9% of people can’t reliably identify deepfakes. The research, which tested 2,000 consumers in the UK and US, asked participants to distinguish between real and AI-generated images and...

Cisco and Mistral AI introduce AI-powered Renewals Agent to streamline customer interactions

Cisco has partnered with Mistral AI to introduce the AI Renewals Agent, designed to revolutionise the renewal proposal process by intelligently integrating insights from over 50 data sources. This AI-powered system consolidates structured and unstructured data, performs real-time sentiment analysis,...

Auquan launches Sustainability Agent to free finance teams from manual ESG work

Auquan has announced the launch of its Sustainability Agent, an AI-powered tool designed to free sustainability teams from the burden of tedious and time-consuming manual tasks. “At Auquan, our mission is to liberate financial professionals from soul-sapping manual tasks and...

Less paperwork, more care: digital tools are reshaping healthcare efficiency

New research from athenahealth reveals a strong correlation between patient digital engagement and better financial performance. The study also highlights that practices with higher PDEI scores see reduced after-hours documentation time, or “pajama time,” for clinicians—a surprising finding that challenges...

FDNY taps NICE to digitally transform fire investigations

The Fire Department of New York (FDNY) has selected NICE Investigate, a digital evidence management solution, to modernise its fire investigations and accelerate case resolution for suspicious fires. The move brings the Bureau of Fire Investigation into a new era...

4 ways generative AI expedited the future of customer service

In the world of customer service, GenAI stands as a revolutionary force, reshaping how organisations engage with their customers. Since the introduction of ChatGPT by OpenAI in November 2022, the pace of change has been astonishing. This article explores four...