Tag: Artificial Intelligence

How blame culture drowns out the positives of diversity

Did Donald Trump’s “blame diversity” reaction to the Washington DC plane crash shock you? Imagine if someone in your business blamed diversity for a negative result or problematic product launch.   Or, perversely, they complained about diversity as the company...

European enterprises are betting on GenAI for automation

As many as 85% of enterprises are either exploring or actively deploying GenAI to enhance automation, and European businesses are at the forefront of this shift. The latest ISG report highlights how GenAI and agentic AI are reshaping industries, streamlining...

This week in CX: smaller raises, AI bosses & office debates 

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been exploring the widespread misconceptions about the downfall of DEI, the growing trust in AI for critical workplace decisions, and the debate over whether office...

RingCentral boosts its Events platform with new feature

RingCentral has introduced Studio, a new feature within its Events platform designed to simplify the production of high-quality, branded event streams. This capability enables organisers to manage their events from a single interface, eliminating the need for costly production services. With...

Kore.ai’s AI for Process helps companies automate complex tasks

Kore.ai has launched AI for Process, a no-code platform designed to help enterprises automate complex workflows with greater intelligence and flexibility. Instead of relying on rigid rules-based automation, the platform enables businesses to build AI agents that understand context, make...

ServiceNow and Google Cloud partner to drive AI-powered enterprise transformation

ServiceNow and Google Cloud have expanded their partnership to revolutionise enterprise operations with generative AI. Through this partnership, ServiceNow’s Now Platform and its suite of enterprise workflows will be available on Google Cloud Marketplace, allowing the integration of AI-powered solutions...

InVision group unites entire portfolio under new “Peopleware” brand

InVision Group, a leading provider of workforce management (WFM) software and the company behind injixo, is bringing together its entire product and services portfolio under the new “Peopleware” brand. This strategic step reflects the company’s long-term development and marks the...

Support teams are embracing AI—are you?

The latest report by Intercom highlights that in the past year, 76% of support teams have invested in AI for customer service—a sharp increase from 56% in 2023. This surge in adoption highlights a rapid shift as teams realize that...

AI tools are shaping the next generation of video production

Info-Tech Research Group has released a comprehensive study that delves into the transformative effects of AI tools on video production workflows and their critical role in evolving marketing strategies and learning and development (L&D) efforts. “AI has fundamentally changed how organizations...

Infobip and NTT Com Online launch advanced omnichannel communication platform in Japan

Infobip has partnered with NTT Com Online Marketing Solutions Corporation to introduce NTT CPaaS, an omnichannel communication platform tailored for the Japanese market. This collaboration merges NTT’s trusted SMS and Voice services with Infobip’s CPaaS technology, providing businesses with a...