Tag: Artificial Intelligence

Applied Labs secures $4.2M to redefine AI in support and operations

Applied Labs has raised $4.2 million in seed funding to develop advanced AI agents tailored to support and operations teams. The funding round, led by Abstract with contributions from Point72 Ventures, Outlander, Tetra, and notable angel investors like Vercel CEO Guillermo...

New Hiya AI app stops live and deepfake scams

Voice communication company Hiya has launched its AI-powered call assistant, Hiya AI Phone, designed to screen calls, block scams, and simplify call management for busy professionals. Available on iPhone and Android, the app addresses the growing issue of robocalls and...

Over 60% trust machines for critical decisions in the workplace

According to a recent CIPD survey of over 2,000 respondents, as many as 63% of professionals are open to trusting artificial intelligence (AI) to make significant workplace decisions. However, 35% remain wary, favouring human intelligence over AI regarding important workplace...

Beverage company modernises HR with 3CLogic’s AI solution

A global alcoholic beverage company is updating its human resources operations by adopting 3CLogic’s AI-powered contact centre solution integrated with ServiceNow’s HR Service Delivery (HRSD). This setup aims to streamline processes and improve employee interactions. Known for its iconic distilleries and...

White House and tech giants announce Stargate Project, a bold push toward AI and advanced healthcare

On January 21, 2025, the Stargate Project, a “groundbreaking” artificial intelligence initiative, was announced at the White House by U.S. President Donald Trump, OpenAI CEO Sam Altman, Oracle co-founder Larry Ellison, and SoftBank CEO Masayoshi Son. With an estimated budget...

HR leaders explore generative AI to boost productivity and efficiency

A recent Gartner survey of 105 HR leaders highlighted the growing interest in generative AI within human resources, though widespread adoption remains in its early stages. The findings reveal that only 5% of HR leaders have fully implemented generative AI...

Combining AI and the human touch will drive public sector efficiency  

At the end of last year, chancellor Rachel Reeves announced a crackdown on government ‘waste,’ instructing departments to deliver 5% efficiency savings to safeguard funding for key public services. The directive, part of a budget review concluding this June, has...

Cresta rolls out AI analyst to decode customer conversations

Cresta has launched AI Analyst, a natural-language interface designed to help organisations analyse customer conversations more efficiently. Part of Cresta’s contact centre AI platform, AI Analyst allows businesses to ask questions in everyday language and receive clear, structured answers supported...

Over 70% of CX leaders see genAI as the future

Recent research by TELUS Digital Experience (TELUS Digital) reveals that enterprise leaders are entering a pivotal stage in their genAI strategies. Many acknowledge the technology’s potential but face challenges in its adoption. The findings highlight both optimism and gaps in GenAI...

This week in CX: Is employee appreciation being done right?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been exploring the impact of interactive apps, business growth plans, and employee appreciation levels in different regions. We’re also discussing new updates from PwC, Gartner and...