Tag: Artificial Intelligence

From aisles to algorithms: the evolution of in-store retail

Modern retail is at a pivotal juncture, balancing technological innovation and human interaction. “Never mind how much retail tech you use, that’s all very nice, but one-on-one will never go away,” Silvia Coleman, VP of thought leadership at CXG, told...

Navigating change: UK cracks down on hidden fees, reshapes NHS, and rethinks high performance

UK bans hidden fees and fake reviews to protect shoppersNew consumer laws taking effect today ban hidden “dripped” fees and fake reviews, aiming to save UK consumers an estimated £2.2bn annually. Under the Digital Markets, Competition and Consumer Act 2024,...

Alorica strengthens its AI innovation with latest Sanas investment

Customer service BPO company Alorica has announced participation in Sanas’ latest $65 million Series B funding round. This move highlights Alorica’s dedication to artificial intelligence innovation and solidifies its position as a key player in customer engagement.Alorica’s relationship with Sanas...

Hi Auto snags $15M to elevate fast food ordering experience

Voice AI tech startup Hi Auto has secured $15 million in Series A funding to enhance its AI-driven voice technology for quick-service restaurants (QSRs), bringing its total capital raised to $23 million. Alongside this funding, Hi Auto has also secured...

Papa John’s taps Google AI to read your mind (and your stomach)

Papa John’s is teaming up with Google Cloud to take its customer experience to the next level. The pizza chain will use artificial intelligence to anticipate cravings, smooth out support, and get pizzas to doorsteps faster.The expanded multi-year partnership, announced...

Aussie dollar dips, festival ticket scams rise, and Publix faces checkout fraud claims

Aussie dollar slumps to Covid lows, driving up pricesThe Australian dollar has plunged to its lowest level since 2020, falling to 59.64 US cents amid fears of a global recession triggered by Donald Trump’s proposed tariff plan. This sharp drop...

Cisco survey warns AI boom could undermine hard-won privacy gains in 2025

In a world increasingly defined by artificial intelligence, the real question for businesses isn’t if they’re ready for AI, it’s whether their privacy practices can survive it.That’s the key takeaway from Cisco’s 2025 Data Privacy Benchmark Study which paints a...

K Senukai’s bold investment in smart and secure technology

K Senukai is committed to driving innovation and technological progress, with a bold strategy to invest €100 million in advanced technologies, including artificial intelligence (AI), by 2030.These strategic investments are already reshaping operations, optimising processes, and strengthening the company’s market...

Unlocking the Future of CX: Grant Thornton’s Innovative Use of AI

Since joining Grant Thornton seven years ago, Shaendel Hallett has been on a journey to reposition the value of client feedback, replacing the fear of finding out, with a focus on how the feedback can be used in a positive...

Cyara unveils AI-powered innovations for seamless CX assurance

Cyara has introduced six innovations to enhance and modernise customer interactions across complex digital landscapes. These latest advancements build upon Cyara’s AI Trust capabilities, expanding global testing coverage in over 100 countries and launching the first fully integrated CX Assurance...