Tag: Artificial Intelligence

This Week in CX: AI Gets Personal, Fashion Goes Digital

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explored how brands and tech leaders are redefining customer experience—from 8×8’s human-first take on AI, to Zoom’s move into cars, and Ralph Lauren’s launch of...

Zoom Moves into Cars with New LG Partnership

LG Electronics announced that its webOS-based Automotive Content Platform (ACP) will include a native Zoom app, making video conferencing available directly from in-car infotainment systems. The development was revealed at IAA MOBILITY 2025 in Munich, one of the world’s largest...

SurveyMonkey Supercharges Feedback with AI-Powered Analysis and Creation Tools

SurveyMonkey has unveiled its latest suite of AI-powered innovations designed to make feedback collection smarter, faster, and more impactful. The updates include the debut of the new AI Analysis Suite alongside enhanced AI survey creation tools, all built to help...

Instacart and Morrisons Launch First UK Rollout of Smart Trolleys

AI-powered shopping trolleys are heading to British supermarkets for the first time, as Instacart teams up with Morrisons to bring its Caper Carts to the UK. The trial will begin in early 2026 at one Morrisons store, with further expansion...

Ralph Lauren Launches ‘Ask Ralph,’ an AI Stylist for the Digital Age

Ralph Lauren has unveiled Ask Ralph, a new AI-powered digital shopping assistant designed to transform how consumers interact with the brand. This innovative tool offers personalised outfit suggestions and inspiration, drawing from Ralph Lauren’s signature style and available Polo Ralph...

8×8: “AI is a Thought Partner, Not a Thought Leader”

Artificial intelligence may be the fastest-adopted technology in history, but Joel Neeb, Chief Transformation and Business Operations Officer at 8×8, wants businesses to slow down long enough to consider how they use it. “AI is a thought partner, not a thought...

Majority of U.S. Companies Now Require AI Use, Survey Finds 

Artificial intelligence has quickly shifted from optional to essential in the modern workplace. According to a new survey from AIResumeBuilder.com, based on responses from 1,295 U.S. business leaders, 58% of companies now require employees to use AI tools. Among those,...

Press Ganey Forsta Unveils AI-Powered Experience Platform for Insurers

Press Ganey Forsta has unveiled Insurance HX, a purpose-built platform designed to revolutionise how insurers listen to, understand, and respond to customers across their entire journey. This new solution is engineered to give insurance providers a sharper competitive edge by...

This Week in CX: Award-Winning CX and AI Trends to Watch

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explored the latest in customer experience and AI innovation, from Istanbul Airport earning Level 5 ACI CX accreditation, to OpenAI introducing new safety guardrails for...

AI Is Becoming a Financial Advisor, And High Earners Are Leading the Way

Trust in artificial intelligence as a tool for financial decision-making is growing rapidly, according to Raisin’s latest Summer Savings Series study. The research shows that nearly three in ten U.S. households earning more than $150,000 now use AI to guide...