Tag: Artificial Intelligence

Five9’s AI: what truths are hidden in your customer conversations?

Five9 has introduced Spotlight for Five9 AI Insights to help businesses harness generative AI to analyse customer interaction data. The tool leverages Five9 Genius AI to provide businesses with real-time, actionable insights derived directly from conversation transcripts.The platform’s advanced AI...

What makes people open emails in 2025?

Email remains one of the most powerful communication tools in 2025, with 93% of people checking their inbox daily—and only 6% taking a break from email while on vacation. With billions of emails sent every day, businesses must understand user...

Typeface launches AI-powered marketing platform to transform content creation

Typeface has unveiled its latest Marketing AI Platform, designed to revolutionise the entire content lifecycle. This system introduces a new era of AI-driven marketing, combining automation, brand intelligence, and seamless collaboration through three core innovations: Brand Hub, Arc Agents, and...

Brands must rethink customer service in the AI era

Despite customer service being a critical factor in shaping brand perception, only 45% of consumers express satisfaction with the service they receive. This gap presents a significant opportunity for brands to improve customer interactions and foster loyalty. A recent report...

This week in CX: why CX teams need niche skills to tackle growing threats

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we explore the shifting CX landscape—from the rising demand for niche skills and the burden of mundane tasks to the growing threats of deepfake fraud and...

Consumers now expect AI interactions, says Five9 CX report

New CX reports are coming out thick and fast recently, with intelligent CX and unified comms specialist Five9 delivering its “2025 Customer Experience Report – Consumer Edition”.Highlights from the report include the rapid adoption of AI across businesses, and its...

Genesys and TeKnowledge unite to drive scalable, secure AI-powered CX

Genesys has announced a partnership with TeKnowledge to help organisations worldwide by seamlessly adopting secure, scalable, and flexible AI-first CX solutions, ensuring long-term business success in an increasingly digital world.“Genesys has built a partner model that drives greater value for...

89% of IT leaders say AI’s potential is locked behind outdated digital workplaces

A new Lenovo report reveals a major gap between AI’s promise and today’s workplace realities. While 79% believe AI will enable employees to focus on more meaningful work, only 36% feel their current digital workplace solutions effectively support engagement and...

Phenom and Deloitte partner to enhance workforce transformation with AI

Phenom has announced a strategic alliance with Deloitte, bringing together Phenom’s intelligent talent experience platform and Deloitte’s deep expertise in human capital strategy. By joining forces, the two organisations aim to help streamline talent acquisition and management, allowing enterprises to...

ALDI turns to AI to write product descriptions

ALDI is letting artificial intelligence do the talking, at least when it comes to its online product descriptions. The discount grocer has partnered with Digital Wave Technology to automate and enhance its digital product copy, aiming to improve accuracy, boost...