Tag: Business strategy and leadership

The future of leadership: mastering data, agility, and customer centricity

In an era of economic uncertainty, leaders who consistently drive sustainable growth exhibit two key qualities: boldness and tenacity. According to Nicolas Maechler, senior partner at McKinsey & Company, these leaders “push the envelope and stay the course,” even when...

Medallia appoints new Chairman and CEO

Medallia has named Mark Bishof its new Chairman and CEO. With over 40 years of experience leading private and public software companies, Bishof brings industry expertise, including roles as Chief Business Officer at Qualtrics and CEO of Clarabridge. He steps...

Raiffeisen Bank Romania are the 2024 CX Team of the Year

Raiffeisen Bank Romania have been awarded the gold trophy for the CX Team of the Year at the European Customer Experience Awards 2024, organised by Awards International.“It’s truly incredible, it’s a real honour for us to receive this award. I...

Managers welcome increased employee demands

A survey by Perkbox Vivup Group finds that while UK managers report increased employee demands, they also see significant benefits. Over 80% of managers believe empowering employees to be themselves has boosted creativity and engagement.According to Jennifer Healy, Perkbox’s chief...

Risk management drives supply chain revamp

73% of companies have significantly changed their supply chain networks in the past two years. These adjustments are driven by building resilience and flexibility rather than simply cutting costs.Gartner surveyed over 400 senior supply chain executives worldwide to understand their...

Shift shock phenomenon has found employees aren’t compromising standards

New research has found that more than half (53%) of UK workers admitted leaving their new job within six months as it did not meet their expectations. This “shift shock” is being perceived as the position being completely different to...

CEOs rank their workforce as their third priority

New HR research from Gartner has found that CEOs ranked workforce as their third most important business priority for the next year. This falls behind growth and technology as business focuses.Alongside this, the research found that general workplace investments are...

GenAI projects forecasted to be abandoned next year

After extensive research and business calculations, Gartner has predicted that at least 30% of GenAI projects will be abandoned after proof of concept by the end of 2025. The business experts estimate this will be the result due to poor...

Customer-focused roles are on the rise

There has been a 30% overall increase in the appointment of primary customer-focused roles since the same period in 2023. These roles include chief customer officers, customer service directors, and directors of CX. The research comes from Douglas Jackson’s ‘Customer Moves’ report. The...

The evolution of technology through a businesswoman’s lens: Interview with Medallia’s Simonetta Turek

In honour of Women’s History Month, and our campaign to raise the volume on women’s voices in business, Customer Experience Magazine is honoured to host an interview with Simonetta Turek. She is the Chief Product Officer at Medallia, and has...