Tag: CommBox

CommBox Debuts CommSite: AI That Turns Your Website Into a Living, Breathing Conversation

CommBox has just launched CommSite, a platform that reimagines how businesses connect with visitors online. CommSite acts as a real-time, intelligent conversational layer for websites, capable of understanding, responding to, and resolving user requests without ever leaving the page. In collaboration...

45% of customer service teams use AI, but security concerns stall extensive adoption

A new survey by CommBox highlights that security concerns are a significant obstacle to the widespread adoption of AI in customer service, with unregulated usage becoming more common within companies. The report highlights a cautious approach toward AI implementation, as 45%...

Gen Z speaks out: meet us on WhatsApp or risk losing our loyalty

A recent survey by CommBox shows that Gen Z (16-24-year-olds) prefer to interact with companies using native channels such as WhatsApp and Instagram. This is a critical opportunity for shops looking to engage younger consumers since Generation Z is vocal...