Tag: Customer engagement

Ageas UK CEO delivers profits and customer experience

Ageas has been on a journey. Its decision in February 2022 to sell its commercial insurance business to Axa UK and Ireland for an initial £47.5 million, left the firm committed to its personal line insurance business. To grow, Ageas decided...

The next phase of privacy: consent management

While privacy has always been important, the introduction of the internet and the proliferation of connected devices has taken it to a whole new level. Whether engaging on social media or conducting online transactions, each interaction leaves a digital footprint. The...

Two-thirds of customer service operations plan AI-powered WEM adoption by 2029 

Two-thirds of customer service operations plan AI-powered WEM adoption by 2029 

According to a new study by Frost & Sullivan and SuccessKPI, two-thirds of customer service operations aim to integrate AI into their cloud-based Workforce Engagement Management (WEM) applications within the next three to five years. This move addresses growing skills...

Boosting customer satisfaction with a balanced approach to CX and EX  

As AI-driven solutions to improve customer experience (CX) are being heavily invested in by businesses globally, employee experience (EX) can be overlooked. The imbalance can undermine the very outcomes that AI-driven systems are meant to deliver, which is excellent customer...

UK shoppers can't be bothered to wrap presents

UK shoppers can’t be bothered to wrap presents

According to new Bango research, a growing trend among UK Christmas shoppers is choosing subscription gifts to streamline the festive season. The study reveals that 29% preferred gifting subscriptions to avoid the hassle of wrapping traditional presents. For those celebrating Christmas...

AI takes centre stage in UK Christmas marketing strategies

AI takes centre stage in UK Christmas marketing strategies

Over half of UK marketers (55%) utilise artificial intelligence (AI) to strategically plan and enhance their seasonal marketing campaigns, according to new research by Optimizely. The study, which surveyed 100 marketers across the UK, shows the increasing reliance on AI...

Frontier Airlines unveils premium upgrades in "The New Frontier" transformation

Frontier Airlines unveils premium upgrades in “The New Frontier” transformation

Frontier Airlines has announced upgrades as part of the second phase of its customer-focused initiative, The New Frontier. These improvements include first-class seating, complimentary seat upgrades for elite members, and expanded options for redeeming loyalty miles. “We’ve listened to customers, and...

HungerRush launches Order Notifications to boost efficiency and customer satisfaction

HungerRush launches Order Notifications to boost efficiency and customer satisfaction

HungerRush has introduced Order Notifications, a new feature that enhances customer satisfaction and optimises restaurant efficiency. This tool allows for automated, personalised text updates to keep customers informed about the status of their delivery and pickup orders. The impact of Order...

7.68 billion interactions and record engagement define 2024 holiday shopping season

The 2024 Black Friday and Cyber Monday period marked a standout year for retail, generating $118.2 billion in November revenue, including $10.8 billion on Black Friday alone, according to Adobe. Alongside record-breaking sales, brands achieved 7.68 billion customer interactions across...

AI and empathy define the top US brands in customer experience   

AI and empathy define the top US brands in customer experience   

According to KPMG’s report, leading companies are setting themselves apart by focusing on empathy, values-driven engagement, and cutting-edge technology. The study, which surveyed over 10,000 U.S. consumers across 316 brands, revealed that USAA, H-E-B, and Patagonia topped the rankings, with...

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