Tag: Customer engagement

What makes people open emails in 2025?

Email remains one of the most powerful communication tools in 2025, with 93% of people checking their inbox daily—and only 6% taking a break from email while on vacation. With billions of emails sent every day, businesses must understand user...

Are you spending over $100 a month on subscriptions? You’re not alone

Streaming and subscription services have become a major monthly expense for many Americans. According to new Bango research, nearly a quarter (23%) of U.S. subscribers spend more than $100 monthly, up to over $1,200 per year on digital services. However,...

Consumers now expect AI interactions, says Five9 CX report

New CX reports are coming out thick and fast recently, with intelligent CX and unified comms specialist Five9 delivering its “2025 Customer Experience Report – Consumer Edition”.Highlights from the report include the rapid adoption of AI across businesses, and its...

Genesys and TeKnowledge unite to drive scalable, secure AI-powered CX

Genesys has announced a partnership with TeKnowledge to help organisations worldwide by seamlessly adopting secure, scalable, and flexible AI-first CX solutions, ensuring long-term business success in an increasingly digital world.“Genesys has built a partner model that drives greater value for...

89% of IT leaders say AI’s potential is locked behind outdated digital workplaces

A new Lenovo report reveals a major gap between AI’s promise and today’s workplace realities. While 79% believe AI will enable employees to focus on more meaningful work, only 36% feel their current digital workplace solutions effectively support engagement and...

EU consumer protections under fire: weakened passenger rights, gender gaps in tech, and gambling scandals

EU plans to weaken passenger compensation rules  The EU is considering changes to its air passenger rights regulation, EU261, which could reduce compensation for flight delays. Passengers can claim compensation if a flight arrives three hours late, but a new proposal...

HungerRush integrates Uber Direct to expand restaurant delivery options

HungerRush has announced the integration of Uber Direct into its HungerRush Delivery Services. This new partnership gives restaurants greater flexibility by enabling them to manage deliveries using multiple driver options within their existing POS system.With HungerRush Delivery Services, restaurant operators...

Wayward compass: How silos lead to customer confusion and lost revenue

Silos are like walled-off islands within an organization—separate, isolated, and often resistant to change. While they may serve as capable ecosystems for specific teams or departments, they also stifle financial growth, slow down decision-making, and create inefficiencies that ripple across...

Secure payments, seamless experience: PCI Pal and RingCentral raise the bar

PCI Pal has partnered with RingCentral to transform payment security and customer experience. This strategic partnership directly integrates PCI Pal’s cloud-native payment technologies into RingCentral’s flagship offerings: RingCX, its AI-first contact centre solution, and RingEX, its core business communications platform.This...

Is your CX strategy obsolete? How AI is revolutionising customer insights

The customer experience (CX) landscape is evolving, changing how businesses connect with consumers and redefining expectations at every touchpoint. The rise of AI, the abundance of data across channels, and the increasing expectation that organisations offer personalised omnichannel experiences are...