Tag: Customer engagement

AI advances as UK grapples with economic and social decline

The UK slips to 23rd in global happiness ranking    The UK has dropped to 23rd place in the World Happiness Report, its lowest in nine years. Finland remains the world’s happiest country, followed by Denmark and Iceland. Experts suggest declining youth...

IT vs Marketing compromising user experience decisions

The split between IT, marketing and customer-facing roles continues to rear its ugly head. Stats from Storyblok show that only 30% of IT leaders involve their marketing teams in user experience decisions. Those choices impact the customer experience, resulting in...

Adobe paints a new canvas for customer experience with AI

At the Adobe Summit, Adobe unveiled tools designed to enhance customer experiences through AI-driven personalisation and seamless engagement across all touchpoints. “Delivering a unified customer experience requires a much more agile and streamlined operation that solves real customer pain points,...

Braze enhances personalised shopping experiences with Shopify integration

Braze has announced a strategic partnership with Shopify, introducing new integrations and features that enhance personalised shopper interactions. These advancements give brands real-time insights into customer preferences, allowing them to craft targeted campaigns that deepen engagement and strengthen customer relationships. The...

Taking flight: navigating the complexities of modern airport customer experience

In the fast-paced world of air travel, customer experience can make all the difference between a stressful journey and a seamless adventure. “We take away the stress… we look after them from curb to wing,” Suzanne Tormey, operations manager at Dublin...

Construction & teaching jobs surge, retail giants lose billions, and a Walmart fraud case unfolds

Job vacancies rise in construction, teaching, and maintenance A new report by the Recruitment and Employment Confederation (REC) and Lightcast shows rising construction, gardening, teaching, and maintenance vacancies. Meanwhile, demand for veterinary nurses, delivery drivers, and train and tram drivers has...

What makes people open emails in 2025?

Email remains one of the most powerful communication tools in 2025, with 93% of people checking their inbox daily—and only 6% taking a break from email while on vacation. With billions of emails sent every day, businesses must understand user...

Are you spending over $100 a month on subscriptions? You’re not alone

Streaming and subscription services have become a major monthly expense for many Americans. According to new Bango research, nearly a quarter (23%) of U.S. subscribers spend more than $100 monthly, up to over $1,200 per year on digital services. However,...

Consumers now expect AI interactions, says Five9 CX report

New CX reports are coming out thick and fast recently, with intelligent CX and unified comms specialist Five9 delivering its “2025 Customer Experience Report – Consumer Edition”. Highlights from the report include the rapid adoption of AI across businesses, and its...

Genesys and TeKnowledge unite to drive scalable, secure AI-powered CX

Genesys has announced a partnership with TeKnowledge to help organisations worldwide by seamlessly adopting secure, scalable, and flexible AI-first CX solutions, ensuring long-term business success in an increasingly digital world. “Genesys has built a partner model that drives greater value for...