Tag: Customer Experience

Zoom Moves into Cars with New LG Partnership

LG Electronics announced that its webOS-based Automotive Content Platform (ACP) will include a native Zoom app, making video conferencing available directly from in-car infotainment systems. The development was revealed at IAA MOBILITY 2025 in Munich, one of the world’s largest...

SurveyMonkey Supercharges Feedback with AI-Powered Analysis and Creation Tools

SurveyMonkey has unveiled its latest suite of AI-powered innovations designed to make feedback collection smarter, faster, and more impactful. The updates include the debut of the new AI Analysis Suite alongside enhanced AI survey creation tools, all built to help...

Instacart and Morrisons Launch First UK Rollout of Smart Trolleys

AI-powered shopping trolleys are heading to British supermarkets for the first time, as Instacart teams up with Morrisons to bring its Caper Carts to the UK. The trial will begin in early 2026 at one Morrisons store, with further expansion...

Ralph Lauren Launches ‘Ask Ralph,’ an AI Stylist for the Digital Age

Ralph Lauren has unveiled Ask Ralph, a new AI-powered digital shopping assistant designed to transform how consumers interact with the brand. This innovative tool offers personalised outfit suggestions and inspiration, drawing from Ralph Lauren’s signature style and available Polo Ralph...

8×8: “AI is a Thought Partner, Not a Thought Leader”

Artificial intelligence may be the fastest-adopted technology in history, but Joel Neeb, Chief Transformation and Business Operations Officer at 8×8, wants businesses to slow down long enough to consider how they use it. “AI is a thought partner, not a thought...

RingCentral Acquires CommunityWFM to Advance Contact Center AI

RingCentral has announced its acquisition of CommunityWFM, a cloud-based, AI-first workforce management software provider for contact centres. This move enhances RingCentral’s RingCX platform by integrating advanced workforce management (WFM) capabilities designed to streamline operations and improve the overall agent experience. The...

IntelePeer and Waterfield Bring AI-Powered CX to Enterprises Without Disruption

IntelePeer has entered into a strategic partnership with Waterfield Tech to enable enterprises to modernise customer engagement more quickly and with less risk, regardless of whether their contact centres run on-premises, in the cloud, or in hybrid environments. By combining IntelePeer’s...

Press Ganey Forsta Unveils AI-Powered Experience Platform for Insurers

Press Ganey Forsta has unveiled Insurance HX, a purpose-built platform designed to revolutionise how insurers listen to, understand, and respond to customers across their entire journey. This new solution is engineered to give insurance providers a sharper competitive edge by...

This Week in CX: Award-Winning CX and AI Trends to Watch

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explored the latest in customer experience and AI innovation, from Istanbul Airport earning Level 5 ACI CX accreditation, to OpenAI introducing new safety guardrails for...

Four Times More Likely: Engaged Health Plan Members Drive Lasting Loyalty

A new insights report from Press Ganey uncovers the outsized impact of member engagement in health insurance. According to the findings, members who feel engaged are four times more likely to report positive experiences, 3.5 times more likely to recommend...