Tag: Customer Experience

From identity to experience: How Luckybeard architects CX through brand

Between the customer experience and any business lies the brand. This mythical, much-discussed and often maligned key piece of marketing power can get lost in the mix of modern business. Startups might think their brand is ready-baked on day one....

RingCentral unifies voice and CRM with new Salesforce integration

RingCentral has announced the launch of RingCX for Salesforce Service Cloud Voice, now available on Salesforce AppExchange. This powerful integration brings RingCentral’s voice and digital communication capabilities directly into Salesforce, allowing organisations to deliver faster, more intelligent, and personalised customer...

No more “please hold”: Talkdesk brings AI innovation to utility support

Talkdesk has launched Talkdesk Utilities Experience Cloud, a purpose-built platform designed to revolutionise how utility companies engage and support their customers across every channel.This intelligent platform aims to assist utility service providers, combining the power of agentic AI, advanced automation,...

DoorDash to acquire Deliveroo in £2.9 billion deal

DoorDash has announced a definitive agreement with Deliveroo plc’s board of directors to acquire the entire issued and to-be-issued share capital of Deliveroo in a recommended all-cash transaction.Under the terms of the deal, Deliveroo shareholders will receive 180 pence in...

Shell eyes BP, workers eye rights, businesses eye recovery: three fronts in the UK economy

Shell weighs historic BP acquisition as shares slideShell is reportedly exploring the possibility of acquiring rival oil giant BP, according to Bloomberg. The potential takeover—still in early discussions—could mark one of the oil and gas industry’s largest deals, combining two...

3CLogic teams up with NewRocket to bring smarter Voice AI to the banking sector

3CLogic has announced a partnership with NewRocket to accelerate digital transformation across the financial services sector. As part of the agreement, NewRocket will become an official reseller of 3CLogic’s contact centre platform, integrating advanced voice capabilities into its specialised “Bank...

Relatient launches Dash Voice AI to automate patient scheduling calls

Relatient has unveiled Dash Voice AI, a new conversational AI tool designed to automate and streamline patient appointment management. As an advanced feature within the company’s Dash Schedule platform, Dash Voice AI handles routine, high-volume phone interactions, such as appointment...

Dialpad brings AI-powered communications platform to Google Cloud marketplace

Dialpad is now available on the Google Cloud Marketplace, opening up its platform to a broader range of businesses already operating within the Google ecosystem. The move streamlines how companies adopt Dialpad’s unified business communications suite—including Dialpad Connect, Dialpad Support,...

Gatwick pay disputes, M&S cyber fallout, and the growing demand for sabbaticals

M&S halts hiring amid ongoing cyber attack disruptionMarks & Spencer has paused all recruitment following a major cyber attack over the Easter weekend that disrupted online orders and left stores with empty shelves. The retailer has removed all job postings...

This week in CX: AI won’t save bad marketing

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored how brands can stop annoying their customers by finding the balance in personalisation, the double-edged power of AI-driven ads, and why reskilling is now...