Tag: Customer Experience

New Sports Direct members scheme to boost customer experience

Sports brands treat loyalty as one of their key differentiators, logically sports retailers should take the same approach. The UK’s Sports Direct stores, a part of Frasers Group, launched a new benefit-based programme, called “Sports Direct Membership.” It rewards customers...

This week in CX: why are Americans delaying life goals?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we are exploring the future of feel-good marketing, the impact of inflation on Americans delaying life goals, and why younger employees are experiencing heightened workplace stress.We’re...

Infobip and Bayobab join forces to simplify messaging across Africa

Infobip has signed a five-year strategic agreement with Bayobab, a leading African digital connectivity provider, to enhance messaging solutions and optimize SMS delivery across the continent. Through this collaboration, Bayobab will leverage Infobip’s Communication Platform as a Service (CPaaS) for...

AI spending soars, but only 21% of companies have fully integrated it

A new Qlik study highlights a major disconnect between AI investment and execution. While 94% of businesses are increasing spending on AI-related data readiness, just 21% have successfully embedded AI into their operations. The research shows a critical gap in...

Global shifts: AI job cuts, deportation risks, and disturbing travel incidents

Australian couple distressed after passenger’s body placed beside them on flight   An Australian couple described a “traumatic” experience on a Qatar Airways flight after a passenger died mid-flight and her body was placed beside them for the remaining four hours. Mitchell...

Alexa+ boosts Amazon’s customer experience with all-new AI

Amazon has unveiled a successor to the AI service that runs on the company’s long running range of Echo gadgets, Fire TVs and Ring doorbells. Powered by generative AI, the new Alexa is smart, faster and more aware. Alexa+...

GoTo enhances contact centres with AI-driven quality management

GoTo has introduced AI Quality Management for its GoTo Connect Contact Centre—the latest tool that leverages generative AI to automate reporting and analysis. This solution transforms how businesses train and coach their customer service teams by delivering instant, actionable insights.“With...

Condor Airlines partners with Talkdesk to modernise and personalise customer support

Condor, a German airline, has chosen Talkdesk to bring its contact centre operations in-house, leveraging AI-powered solutions to enhance customer experience. By adopting Talkdesk’s advanced cloud-based contact centre technology, Condor aims to facilitate operations, gain deeper customer insights, and improve...

Feel-good marketing is not a trend—it’s the future.

In a world where negativity tends to dominate social media and news feeds, consumers seek uplifting content. A recent study by Upworthy and Alter Agents, “The Power of Uplifting Content,” highlights that positive, feel-good messaging doesn’t just make people happier...

Apple’s $500 billion investment to boost U.S. innovation and jobs

Apple has announced its most significant financial commitment yet, pledging to invest over $500 billion in the U.S. over the next four years. This investment will focus on artificial intelligence, silicon engineering, advanced manufacturing, and workforce development.“We are bullish on...