Tag: Customer Experience

Genesys and TeKnowledge unite to drive scalable, secure AI-powered CX

Genesys has announced a partnership with TeKnowledge to help organisations worldwide by seamlessly adopting secure, scalable, and flexible AI-first CX solutions, ensuring long-term business success in an increasingly digital world.“Genesys has built a partner model that drives greater value for...

89% of IT leaders say AI’s potential is locked behind outdated digital workplaces

A new Lenovo report reveals a major gap between AI’s promise and today’s workplace realities. While 79% believe AI will enable employees to focus on more meaningful work, only 36% feel their current digital workplace solutions effectively support engagement and...

EU consumer protections under fire: weakened passenger rights, gender gaps in tech, and gambling scandals

EU plans to weaken passenger compensation rules  The EU is considering changes to its air passenger rights regulation, EU261, which could reduce compensation for flight delays. Passengers can claim compensation if a flight arrives three hours late, but a new proposal...

Visa’s high-tech approach to shutting down scammers 

Visa has introduced a dedicated Scam Disruption practice to detect and stop sophisticated scams before they cause harm. Unlike traditional fraud, scams often involve direct deception, making them personal for victims.The new department, operating under Visa’s Payment Ecosystem Risk and...

HungerRush integrates Uber Direct to expand restaurant delivery options

HungerRush has announced the integration of Uber Direct into its HungerRush Delivery Services. This new partnership gives restaurants greater flexibility by enabling them to manage deliveries using multiple driver options within their existing POS system.With HungerRush Delivery Services, restaurant operators...

Email isn’t dead—but bad email strategy could be killing engagement

Acoustic has released its 2025 Marketing Benchmark Report: Measure How You Stack Up and Learn Tips to Improve Your Strategy. This report offers an in-depth analysis of current trends in email marketing, automation, and personalisation. It emphasises email’s continued dominance...

Are CDPs the new prince charming of DCX?

In the early days of the digital, everything was simple. We managed our work with websites, basic customer information, and a few marketing tools. But like all fairy tales, this one came to an end. Over time, business got more...

Survey: A customer-first approach and AI adoption drive CX improvements

A 2025 survey of CX Leaders, Trends & Insights: Corporate Edition, highlights the benefits of investing in focused customer experience efforts. It shows off the current state of CX and the road ahead based on CX leaders’ efforts and ambitions....

BambooHR training programme combats Gen Z’s phonophobia

Everybody likes to complain about Generation Z in the workforce. They’ve been maligned for everything from being glued to social media, possessing zero work ethic, and flip-flopping between insane ambition and complete apathy in the space of 30 minutes.But with...

NHS workforce halved, female CEOs face bias, and desk disputes escalate

Desk dispute leads to constructive dismissal payout A senior estate agent won a constructive dismissal case after being assigned a “junior” desk. The tribunal found this desk placement, seen as a demotion, breached workplace laws. Nicholas Walker resigned when told he’d...