Tag: Customer Experience

Public sector workers may gain, others fear AI cuts, as Meta confronts abuse allegations in Africa

Teachers and nurses could receive up to a 4% pay rise in 2025-26 Public sector workers, including teachers and nurses may see pay rises of up to 4% next year, exceeding the UK government’s initial 2.8% budget forecast. Reports suggest the...

Return deadlines missed? ReturnQueen and Poshmark offer a second chance

ReturnQueen, the on-demand return pickup service, has announced a partnership with Poshmark, the fashion resale marketplace. This collaboration introduces a new feature within the ReturnQueen app that lets users quickly resell items they can no longer return, transforming missed deadlines...

Deploying AI for unmatched ecommerce customer experiences

In the digital world, customers have come to expect exceptional interactions with brands. Artificial intelligence is a key driver behind these changing expectations and is, therefore, the magic ingredient that allows ecommerce brands to meet and exceed them. However, 93% of...

Over 70% of shoppers prioritise speed over branding in new retail loyalty shift

A new survey by Radial reveals that consumer loyalty is no longer won by branding alone. After surveying 1,000 shoppers, the findings show that 72% of consumers now rank delivery speed as the most critical factor influencing repeat purchases, followed...

UK job surge, BBC culture shake-up, and Revolut’s surveillance concerns define workplace climate

UK job market sees growth in vacancies and salaries UK vacancies and salaries hit annual highs in March, with Adzuna reporting 871,168 job openings—the first annual vacancy growth since July 2022. Healthcare and social work led the surge, while graduate roles...

CloudHesive and Teneo.ai redefine contact centre automation with ConnectPath CX

CloudHesive, an AWS Premier consulting partner specialising in cloud and contact centre solutions, has announced a strategic collaboration with Teneo.ai. Through this integration, Teneo’s automation capabilities—including its NLU Accuracy Booster—will now boost ConnectPath CX, providing businesses with a new way...

Mastercard boosts Sam’s Club reward program with personalisation and timing

Loyalty and reward value continue to be a growing part of any retail offering as customers become more value-focused and less brand-affiliated. In the US, Mastercard announced it will power the department store Sam’s Club Sam’s Cash Bonus offers program,...

Asian American consumers lead shifts in streaming, shopping, and sport

According to Nielsen’s new report, Asian American, Native Hawaiian, and Pacific Islander (AANHPI) consumers are becoming a major force reshaping digital commerce, media, and beauty. As of January 2025, streaming captured 53% of Asian Americans’ total TV time—an increase from...

Shaping a safer future: European efforts to bolster confidence, workplace standards, and online safety

UK to enforce online safety measures for children starting in July Starting July 25, as part of the Online Safety Act, UK social media platforms and internet services will be legally required to block children’s access to harmful content or face...

BCN rolls out cloud-based call centre to supercharge customer engagement

BCN has announced the launch of its latest innovation—the BCN Cloud Voice Call Centre. Built with flexibility, security, and performance in mind, the new platform is designed to help businesses replace outdated call centre systems with a powerful, all-in-one solution...