Tag: Customer Experience

Brands must adapt to top social media trends to thrive in 2025 

According to the 2025 Sprout Social Index Edition XX, social media has emerged as the leading source for staying updated on trends and cultural moments, surpassing TV, family, friends, and other digital channels. This shift allows brands to engage directly...

AI investments in retail set to skyrocket as companies embrace innovation

A new IBM survey highlights a dramatic pivot among retail and consumer product executives toward AI. According to the report, companies aim to increase their AI spending by 52% in areas beyond traditional IT operations over the next year.By 2025,...

AI vs UI: which is the real revolution for user experience?

The term “AI revolution” has shifted from buzzword to reality in the last two years, inspiring technologists, businesses and customers with the possibilities. From chatbots that can reply to customer emails to algorithms that personalise shopping recommendations, AI is changing...

CXMStars deadline extension!

Due to overwhelming demand to complete nominations for this year’s CXMStars, the deadline has been shifted to 23:59 Wednesday 08 January.When the nominations are closed, the editorial team will reduce the list to the top 50 CX corporate professionals and...

E-commerce shines bright as U.S. holiday spending climbs in 2024

Holiday retail sales in the U.S., excluding automotive purchases, rose by 3.8% from November 1 to December 24 compared to the same period in 2023, according to the latest Mastercard SpendingPulse report. The data shows a resilient consumer base fuelled...

SoundHound and Lucid bring generative AI to the driver’s seat

SoundHound AI has partnered with Lucid, an advanced electric vehicle creator, to launch the Lucid Assistant, a hands-free voice control system designed to make interacting with a vehicle as simple as having a conversation.The Lucid Assistant utilises SoundHound’s advanced Chat...

Tata Communications revolutionises customer interactions with Kaleyra AI

Tata Communications has introduced Kaleyra AI, an AI-powered suite designed to transform how businesses connect with customers. This portfolio aims to redefine engagement by providing advanced capabilities that transcend traditional communication tools and integrate with existing platforms like live agent...

This week in CX: out with the old, in with the new

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the world of customer experiences, from new ideas and collaborations to what pushes customers to switch brands and what’s the latest media trend.We’re...

Infosys unveils AI innovation hub in collaboration with Google Cloud

Infosys has launched a Google Cloud Center of Excellence, powered by its AI platform Infosys Topaz, to accelerate enterprise innovation. This initiative aims to enable businesses to leverage generative AI technologies for growth and problem-solving across industries.   “Combining the expertise of...

The rise of podcasts among Gen Z and Millennials

Podcasts have surged in popularity among younger audiences, becoming a vital part of daily life for many gen-z and millennials. The medium’s flexibility, and ability to deliver ‘on-demand’ entertainment and information cater to the preferences of these tech-savvy generations.Whereas prior...