Tag: Customer Experience

TTEC Digital expands Verint integration for smarter customer service

TTEC Digital has expanded its strategic partnership with Verint, integrating Verint’s end-to-end CX Automation platform into its Google GCP cloud contact centre portfolio to enhance cloud-based customer service capabilities.As businesses increasingly turn to cloud technologies to optimise customer interactions, this...

Stravito AI breaks language barriers, speeds up global research

Stravito has introduced three enhancements to Stravito Assistant: Focus Mode, Snapshots, and multilingual support. These innovations streamline workflows, reduce the time spent searching for insights, and allow teams to focus on data-driven decision-making.Thor Olof Philogène, founder and CEO at Stravito,...

AI powers Steve Madden eCommerce 

Steve Madden has taken a major leap in its digital evolution by launching a newly enhanced global eCommerce platform. Developed in partnership with RunDTC and powered by Contentstack’s advanced digital experience platform (DXP), this transformation redefines how customers engage with...

This week in CX: the digital revolution in travel, finance & customer service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we explore the evolving landscape of airport customer experience, the benefits and challenges of CX consulting, and how Zoom’s AI-driven workflows are transforming digital interactions.We’re also...

Call centre agents: Saving lives and building careers, busting contact centre myths

There’s a common image of a call centre as battery a farm for overworked keen young things, following the scripts to earn a modest crust. That image may include fielding hundreds of phone enquiries each day, dealing with difficult issues,...

Adobe paints a new canvas for customer experience with AI

At the Adobe Summit, Adobe unveiled tools designed to enhance customer experiences through AI-driven personalisation and seamless engagement across all touchpoints. “Delivering a unified customer experience requires a much more agile and streamlined operation that solves real customer pain points,...

GoTo’s AI receptionist will take your call now

As the every-platform-has-to-have-AI battle heats up, more contenders arrive daily in our news inbox. Today’s turnout alone will see another half-dozen services unveiled in the coming weeks. Entering the fray today is GoTo, offering a Connect AI Receptionist, presumably for...

Fast food meets the future: Yum! Brands partners with NVIDIA for AI innovation

Yum! Brands, the parent company behind KFC, Taco Bell, Pizza Hut, and Habit Burger Grill, is partnering with NVIDIA to bring advanced artificial intelligence into the restaurant industry on an unprecedented scale. As the world’s largest restaurant company with over...

Braze enhances personalised shopping experiences with Shopify integration

Braze has announced a strategic partnership with Shopify, introducing new integrations and features that enhance personalised shopper interactions. These advancements give brands real-time insights into customer preferences, allowing them to craft targeted campaigns that deepen engagement and strengthen customer relationships.The...

Google pays $28M for bias, government slashes credit cards, and companies fail on burnout

Google settles a racial bias lawsuit for $28MGoogle has agreed to pay $28 million to settle a class action lawsuit alleging racial bias in pay and career advancement. The lawsuit, representing over 6,600 employees, claimed that Hispanic, Latino, Native American,...