Tag: CX news

New Look teams up with Medallia and Higher Oak for omnichannel CX overhaul

New Look has partnered with Medallia and Higher Oak to introduce an omnichannel customer experience (CX) programme across its UK and Republic of Ireland operations. This initiative is designed to enhance how the retailer captures and acts on customer feedback...

Intelligent physical retail platform Leap raises $20M

Intelligent platform for physical retail Leap has secured $20 million in funding from Tribeca Venture Partners, DNX Ventures, and existing investors. The funds will support the expansion of the company’s store network, retail operations, and investments in platform technology and...

Fintech firm Nuvei launches omnichannel payment solution for the UK gaming industry

Canadian fintech company Nuvei has introduced its omnichannel payment solution to the UK Gaming sector, aiming to simplify payment processes and enhance player engagement. The platform integrates retail and digital payment channels into a unified system, offering operators greater efficiency...

Forrester highlights the power of brand and customer experience for sustained growth

Forrester’s recent research emphasises the critical role that Brand Experience (BX) and Customer Experience (CX) play in driving long-term revenue growth. However, many companies treat these dimensions separately, missing the chance to unlock compounded growth by integrating them.By aligning BX...

Targeted ads are dying, long live AI-enabled personalisation

The death of identity-driven advertising is inevitable, and we must prepare for a future where AI-driven personalisation reigns supreme.We will soon be living in a world where advertising no longer depends on tracking personal information to deliver targeted messages. This...

This week in CX: Who’s taking the wheel when it comes to CX?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the key drivers behind the latest CX strategies and examining the role of AI in healthcare and retail.We’re also discussing new updates from...

AI, gamification, and custom rewards: What’s driving loyalty success in 2025?

What if your loyalty programme could deliver a 5x ROI, boost customer engagement, and save your team hours of work?Antavo’s Global Customer Loyalty Report 2025 reveals how businesses are achieving these results by embracing AI, gamification, and personalised rewards.Based on...

The clock is ticking on insurance’s digital overhaul

The insurance industry is poised for a transformation as younger consumers lead the charge for digital-first experiences.According to the 2025 Consumer Sentiment Report: Preferences for Insurance in a Digital World, 64% of Digital Natives (those born in 1975 or later)...

AudioCodes launches AI-driven intelligent meeting room solution

Voice and contact centre app provider AudioCodes has presented its new Intelligent Meeting Room, a solution that combines generative AI-driven meeting summaries and intelligent video functionalities with the company’s RXV series of unified communications devices. Intelligent Meeting Room is equipped...

Voting opens today! Decide your top 50 CXMStars of 2025🌟

Here they are — the list of the Top 50 CXMStars for 2025! This year, we’ve received a record number of nominations and completed applications, so thank you very much everybody!Our list is split between the Top 25 CXM Professionals...