Tag: CX news

People are done with outdated tech ruining customer service

Frustrated consumers are increasingly fed up with outdated tech ruining customer service. A new study from Pegasystems and YouGov reveals that 77% of customers in North America and the UK want businesses to prioritise improving customer interactions, yet many feel...

Americans ready to lawyer up against AI mistakes

The honeymoon phase with AI is over. Americans want accountability, and they’re ready to take legal action. A new study by Pearl.com, an AI-powered search platform, reveals that 57% of U.S. adults believe AI platforms should be legally responsible for...

HR under scrutiny, experience trumps location and closing the 50+ gender pay gap

Leaders voice doubts about HR and marketing effectiveness Nearly half (45%) of business leaders question professionalism in HR, marketing, and sales, according to the Chartered Institute of Marketing (CIM). Professional development is seen as key to improving perceptions. HR professionals must...

The modern workplace: forced office returns, pretty privilege, and gen Z’s self-diagnosis

UK workers face increasing office attendance mandates Nearly 90% of UK workers are now required to come into the office more frequently, according to Virgin Media O2’s latest report. Most employees must attend on Mondays and Wednesdays, with nearly half also...

Ulta Beauty selects Lucky to provide real-time product access to customers

Lucky, an e-commerce analytics company, has announced a partnership with Ulta Beauty, the largest speciality beauty retailer in the United States, to enhance the omnichannel shopping experience for consumers. The collaboration will enable beauty brands to connect their Direct-To-Consumer (DTC)...

New report exposes healthcare’s biggest dealbreakers

Patients are no longer just patients. They’re consumers with high expectations, and they won’t hesitate to walk away from healthcare providers who don’t meet them. A new report from Press Ganey reveals that barriers like frustrating scheduling, unreliable online information,...

72% of executives bet big on language technology for 2025

A staggering 72% of executives are gearing up to integrate artificial intelligence (AI) into their businesses by 2025, according to a new report from DeepL. The report, titled “The Language Revolution: How AI Improves the Way Businesses Communicate,” reveals that...

Digital office romance, DEI commitment, and the limits of workplace expression

Love in the digital officeOffice romance thrives in the hybrid era, with 86% of employees saying remote work makes forming connections easier. Gen Z is especially open to workplace relationships, with 45% dating a colleague and 11% dating a manager....

UK Customer Experience Awards 2025 – open for entries

The original and still the biggest customer experience awards programme in the industry kicks off again today! The UK Customer Experience Awards now its 16th year, brings together leading UK-based firms and the best CX experts in the country to...

Taskrabbit and IKEA partner to simplify furniture assembly for customers

Same-day service platform Taskrabbit is expanding its partnership with IKEA to offer a fully integrated furniture assembly solution for customers. The new collaboration enables IKEA shoppers to book and pay for Taskrabbit assembly services directly at the time of purchase,...