Tag: CX news

Luxury shoppers still spending but want AI to read their minds

High-end shoppers may be feeling jittery about the economy, but they’re not putting their wallets away just yet. Saks Global’s latest Luxury Pulse survey reveals that while confidence in the economy is slipping, most luxury consumers plan to maintain or even...

USCXA winner Prudential launches a solution to cut the chaos out of workplace absences

Insurance and retirement management company Prudential Financial has launched OneLeave, a new solution designed to simplify the often-confusing world of employee absences and disability claims, reducing disruptions for both workers and employers. The platform brings together Prudential’s absence and disability management...

8×8 and CallCabinet team up for compliance crackdown

If you thought your work calls were just between you and the person on the other end of the line, think again. 8×8 has just brought in CallCabinet as its go-to compliance call recording partner, ensuring that businesses can keep...

RingCentral boosts the customer comms experience with an AI receptionist

The rise of AI in every facet of business continues with a new AI-powered receptionist. RingCentral’s AIR helps SMBs maintain good communications for a positive customer experience. It helps eliminate missed calls, and can boost business outcomes and ensure...

This week in CX: can AI and humans coexist in CX?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re exploring the growing tension in the work-from-home debate, how Gen Z employees are driving the shift toward remote work, and why adding a human touch...

BT and RingCentral roll out AI contact centre to take on customer service woes

BT and RingCentral are stepping up the contact centre game with Cloud Work RingCX, a cloud-based, AI-driven platform designed to streamline customer interactions across voice and digital channels. The new platform integrates voice calls with more than 20 digital channels, including...

People are done with outdated tech ruining customer service

Frustrated consumers are increasingly fed up with outdated tech ruining customer service. A new study from Pegasystems and YouGov reveals that 77% of customers in North America and the UK want businesses to prioritise improving customer interactions, yet many feel...

Americans ready to lawyer up against AI mistakes

The honeymoon phase with AI is over. Americans want accountability, and they’re ready to take legal action. A new study by Pearl.com, an AI-powered search platform, reveals that 57% of U.S. adults believe AI platforms should be legally responsible for...

HR under scrutiny, experience trumps location and closing the 50+ gender pay gap

Leaders voice doubts about HR and marketing effectiveness  Nearly half (45%) of business leaders question professionalism in HR, marketing, and sales, according to the Chartered Institute of Marketing (CIM). Professional development is seen as key to improving perceptions. HR professionals must...

The modern workplace: forced office returns, pretty privilege, and gen Z’s self-diagnosis

UK workers face increasing office attendance mandates  Nearly 90% of UK workers are now required to come into the office more frequently, according to Virgin Media O2’s latest report. Most employees must attend on Mondays and Wednesdays, with nearly half also...