Tag: CX news

CallTower acquires CCaaS provider Inoria

CallTower has announced the acquisition of Inoria, a Canada-based CCaaS provider. This marks another step in CallTower’s pursuit of delivering CCaaS solutions while enhancing its customer experience (CX) and Conversational Artificial Intelligence (CAI) offerings worldwide.“This acquisition offers our combined customers...

Cost of bad customer experiences hits $3.8 trillion, claims Qualtrics

There’s an almost never ending stream of reports talking about the dire state of customer experience. The 2025 Consumer Trends Report from Qualtrics doesn’t break the trend, predicting that a titanic $3.8 trillion dollars is at risk from bad customer...

AI-powered autonomy set to transform business and customer engagement

The rise of AI-powered autonomy is reshaping how businesses operate, innovate, and engage with customers, according to Accenture Technology Vision 2025 research report. The 25th edition of Accenture’s annual report reveals that the era of AI-driven digitisation is unfolding at...

Text message offers drive purchases for 86% of consumers

For brands aiming to connect with consumers, there’s no channel more personal or effective than the mobile phone. Recent findings from Vibes’ 8th annual Consumer Insights survey reveal just how central SMS and digital wallets have become in shaping shopping...

AI unlocks 8% revenue boost in grocery e-commerce

Retailers leveraging AI-powered connected retail strategies can unlock an impressive 8% growth in e-commerce revenue, according to SymphonyAI’s latest grocery e-commerce study. The comprehensive analysis, based on 1.3 billion transactions from 72 million households over six months, highlights how advanced...

AI vs UI: which is the real revolution for user experience?

The term “AI revolution” has shifted from buzzword to reality in the last two years, inspiring technologists, businesses and customers with the possibilities. From chatbots that can reply to customer emails to algorithms that personalise shopping recommendations, AI is changing...

Activewear brand Fabletics chooses Klarna to offer flexible payments to customers across the U.S.

Global payments and shopping service Klanra is partnering with activewear retailer Fabletics to offer more flexible payment options to the retailer’s customers.The partnership enables Fabletics’ customers to choose between multiple payment options – Pay Now or split their purchase into...

CXMStars deadline extension!

Due to overwhelming demand to complete nominations for this year’s CXMStars, the deadline has been shifted to 23:59 Wednesday 08 January.When the nominations are closed, the editorial team will reduce the list to the top 50 CX corporate professionals and...

U.S. retail growth driven by in-store shopping revival this holiday season

Holiday retail spending in the U.S. grew by 4.8% year over year, according to preliminary insights from Visa Consulting & Analytics’ (VCA) inaugural Retail Spend Monitor. The analysis, which covers a seven-week period beginning November 1, includes data from all...

Square partners with Sysco to revolutionise restaurant operations with time-saving tech

Payment solutions and business management tools technology firm Square has announced a strategic partnership with Sysco, a global food service distributor, alongside the launch of innovative features aimed at transforming restaurant operations. The collaboration brings Square’s intuitive technology to Sysco’s...