Tag: CX news

Online reviews are the primary source for purchasing decisions of UK consumers

UK consumers are increasingly turning to online reviews to guide their purchasing decisions, according to a recent report by Reputation. Notably, 68% of them favours online reviews over recommendations from family and friends (24%), and brand claims (18%). Influencers and...

Converting traffic into loyalty: Strategies for acquiring and retaining high-quality audiences

With digital competition fiercer than ever, the race to acquire traffic has evolved into something far more strategic: building customer loyalty. Brands no longer just face the challenge of drawing consumers in—which became a big focus after the pandemic —...

Verizon introduces genAI-powered tools to simplify holiday shopping

Verizon has released new technology and services designed to save time and enhance convenience during this holiday shopping season. By integrating GenAI-powered tools and streamlining customer support, the company aims to make shopping simpler and more efficient. The updated myVerizon app...

Bad customer experiences threaten nearly $4 trillion in global sales

Poor customer experiences could cost businesses $3.8 trillion in global sales, according to new research from Qualtrics. This figure, based on World Bank data and insights from the Qualtrics 2025 Consumer Trends Report, marks a $119 billion increase from last...

In-store holiday shopping grows as US consumers tighten budgets post-election

Consumers are embracing in-store holiday shopping this year, with a 53% year-over-year increase in those planning to shop exclusively at brick-and-mortar stores, according to a recent survey by customer-driven AI intelligence firm First Insight. This resurgence contrasts with a 21% decline...

Miral Destinations sweeps awards claiming four gold and two silver gongs at ICXA

Miral Destinations enjoyed a blockbuster evening at the International Customer Experience Awards held in London last night. At the black-tie gala event, the hospitality company struck gold in two marquee categories, the CX Team of the Year and CX Leader of...

Allied Bank collects an armful of gold awards at International Customer Experience Awards

Allied Bank won four golds, including CX Team of the Year – over 5,000 employees, at last night’s International Customer Experience Awards held in London. The Irish bank also picked up golds for Best CX Strategy – over 1,000 employees, Best...

Miral Destinations’ Martin Andonovksi takes CX Leader of the Year award back to Abu Dhabi

Miral Destinations’ Martin Andonovski took home the CX Leader of the Year gong at the International Customer Experience Awards last night. Andonovski is the senior director of guest experience and transformation with Miral Destinations where he leads several strategic initiatives designed...

CX ‘godfather’ Bruce Temkin receives Lifetime Achievement Award

Industry legend Bruce Temkin flew into London to pick up the Lifetime Achievement Award at the International Customer Experience Awards (ICXAs). The black-tie ceremony took place at the Park Plaza London Riverbank, and was attended by over 250 leading CX...

CarTrawler claims top prize at International Customer Experience Awards

CarTrawler, an Irish firm that offers around the clock car hire support services beat off stiff competition to emerge as the Overall Winner at the International Customer Experience Awards (ICXAs) last night. On the night CarTrawler also won gold for Best...