Tag: CX news

Employees value job security above all else

A survey by Robert Walters found that 77% of professionals now value job security more than pay. 53% of employers have noticed that job candidates have discussed job security more often this year. The survey found that 71% of workers hesitate...

This week in CX: mobile errors are causing consumer distrust and discomfort

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in AI attitudes and advancements, progress in the retail industry, and flexible workspaces. We’re also discussing new research into customers...

UK employers brace for rising turnover as economy recovers

A recent survey by Personio reveals that nearly half of UK employers (49%) anticipate a surge in employee turnover within the following year. Additionally, six in ten businesses reported a decline in staff engagement, suggesting that the “big stay” period of...

17% of cyberattacks will involve generative AI by 2027

Gartner has forecasted that worldwide end-user spending on IT security is projected to increase 15.1% – total $212 billion – by 2025. With this, generative AI will trigger a spike in the cybersecurity resources required to secure it. This will lead...

Ikea launches own second-hand marketplace

To capitalise on the growing market for secondhand goods, Ikea has introduced its online marketplace.  Customers can now buy and sell directly from each other, eliminating the need for third-party platforms like eBay or Gumtree. Ikea Preowned is currently available in...

First price-drop in shops for three years

For the first time in nearly three years, there has been a drop in shop sales. Prices in August were down 0.3% from last year – the lowest rate since October 2021. The research also marks the first period of...

Hundreds of discounted first-class tickets sold due to Qantas pricing error

Qantas offers refunds or upgrades to business class for hundreds of passengers who mistakenly bought first-class flights at a significantly discounted price. The error, which was caused by a coding glitch, resulted in flights between Australia and the US being advertised...

This week in CX: August Bank Holiday forecast to contribute £600 million to UK economy

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in employee demands for the workplace, the best working models, digital advancements, and more. We’re also discussing new studies into...

GoTo adds over 40 features to Connect platform to foster CX

GoTo has added over 40 features to its Connect platform. The updates, which are designed to enhance the customer experience, offer businesses improved data analytics, streamlined workflows, and enhanced AI-driven interactions.  “Providing a seamless customer experience is no longer a luxury for...

Amazon take part in trial for UK drone use

Amazon are among a group of organisations who have been selected for a trial testing drones for business use in the UK. The trial will focus on gathering data on how the drones detect and avoid other aircraft. “Our goal...