Tag: CX news

Luxury retailers head to Central London streets for top in-store shopping results

New data from CBRE found that central London retail investment volumes increased 71% quarterly, totalling £424m in the second quarter 2024. Luxury retailers now flood to Bond Street and Oxford Street particularly for higher foot traffic and sales success. In Oxford Street,...

This week in CX: are customer 30-day free trials still worth it?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in EX and HR spaces. Full annual leave allowances are not being used, and new recruits aren’t compromising on...

Convenience comes first for customer behaviours

Demand for convenience is the number one customer behaviour to influence CX practitioners’ planning in 2024. This comes from the new report from CX Network, ‘The Global State of CX 2024′. Demand for convenience increased from fourth place in last...

Gen Z and Millennials demand better mental health and wellbeing benefits

A recent study has found that 78% of new employees, mostly Millenials and Gen Z, are driving demands for better health care and wellbeing benefits, unlike their older colleagues.  The survey from Simplyhealth reveals a significant generational divide in workplace benefits....

UK workers burnt out from not taking full annual leave allowance

Only 35% of UK workers are making full use of their holiday allowance. 65% are not using their full annual leave allowance. The research comes from a new study by Breathe. “The trend towards employees not taking their full annual...

UK supermarkets provide #1 excellent personalised content

In new research to find the UK’s best industries for personalised content, supermarkets have ranked first. “Supermarkets benefit from having access to a huge amount of data – from purchase frequency to brand preferences.” says the president of Optimizely, Shafqat...

Poor service has set customer satisfaction to lowest levels since 2010

UK customer satisfaction levels are at their lowest since 2010. The latest UK Customer Satisfaction Index (UKCSI) has seen a drop of 0.8 points since July 2023 to 75.8 out of 100. “The UK Customer Satisfaction Index is the independent barometer...

Vinted responds after update made platform impossible to use

The second-hand online marketplace Vinted has listened to customer feedback and abandoned their recent update. The app originally set out to change its delivery options, and remove couriers. The company eventually backtracked after users shared frustrations that it would make...

Poundland announces headcount reduction

Discount retailer Poundland is restructuring its head office in Walsall to cut costs and improve efficiency. The company strives to simplify operations to serve its customers better and remain competitive. Poundland has started a restructuring process that will affect approximately 60...

This week in CX: Britain responds to ad tiering and calls for subscription changes

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research affecting employees – including how CEOs rank their workforce, new calls for the 4 day working week, UK skills...