Tag: CX news

This week in CX: which employees are the most stressed?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at AI’s improvement on retail experiences, the most stressful professions in the UK, consumers seeking more than just brand rewards, and the significance of...

This week in CX: do HR leaders actually know what their Gen Z employees want?  

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at a disconnect for Gen Z’s employee benefit needs, and HR professionals wishes to take on AI solutions to help with burnout. Key newsZoom Workplace is...

This week in CX: Half of UK adults are using AI chatbots for customer service  

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at what is currently causing chaos for online merchants, recent CS usage of AI chatbots, and further consumer usage of generative AI. Key newsAt Enterprise...

This week in CX: only 46% of employees feel their career development is supported

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at Gartner’s latest research into employee career development satisfaction and digital workplace tools. There’s also the latest research on eCommerce trends. Key newsZoom announced the...

This week in CX: the cost of bad customer service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at the cost of bad customer service, marketers missing out on personalisation techniques, demands for sustainable shopping, and B2B buying habits. Key newsJob vacancies in...

This week in CX: listening to the voices of women in business

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.Today’s most important news is that it is International Women’s Day. Alongside some of our usual news, we’re also sharing exclusive commentary from women in business, and sharing...

This week in CX: Gen Z and young workers are shifting everything about work

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at Emplifi’s Social Media Benchmarking Report, the latest research from Cavell on contact centre automation, and how mental health is taking a toll on...

This week in CX: UK customers don’t even realise they are vulnerable

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at Gartner’s customer service and support predictions, and NICE’s new report investigating customer vulnerability. Key newsManchester City Football Club has extended its partnership with Qualtrics...

This week in CX: environmental-consciousness in shopping is on the rise

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at data issues with CMS, environmental awareness in shopping, and Gartner’s top priorities for CS and support leaders.Key newsUK consumer card spending edged up...

This week in CX:  in this digital age, humans still reign supreme

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re looking at research into the desire for human connection in customer service, how in-store devices affect retail CX, and why the banking sector is most...