Tag: digital experience

Customers are tired of searching: smarter digital experiences are the future of CX

Coveo’s latest report highlights that despite advancements in AI and digital self-service tools, the customer journey is still riddled with friction—especially when finding accurate, relevant information.Based on a survey of 4,000 consumers across the U.S. and U.K., the report highlights...

Americans are warming to AI search but a stubborn few still refuse to try it

Americans are warming up to the idea of artificial intelligence being their new personal shopping assistant. It’s already part of their everyday search routine for nearly half the country.According to a new study by adMarketplace, 45% of U.S. adults now...

Major UK retailers slammed for inaccessible websites ahead of new EU rules

The UK’s biggest retailers are falling short on digital accessibility, with a new global study revealing that many shopping websites are failing to meet even basic standards for disabled users.The 2025 WebAIM Million report, which analyses the accessibility of the...

Has online shopping lost its spark?

The results are in—it has. Once a playground of discovery, it’s now a predictable, mechanical process making consumers are dissatisfied. According to Criteo’s latest report, The Spark of Discovery – Reigniting The Emotion of Ecommerce, a staggering 76% of shoppers...

HBX Group leverages AI to turbocharge customer experience

It was a nine-year journey to get HBX Group to its IPO in February of this year. The €725 million raised from the public offering is expected to go towards paying down debt and accelerating the next phase of growth...

Teknosa rolls out personalised, location-based offers to customers

Teknosa, a consumer electronics retailer in Turkiye, is sending out to its customers, based on their location. Launched in November, the service enables the retailer to send a personalised invite via its app or SMS to customers if they are...

Study reveals how app crashes wreck consumer trust

An app crashing could be the digital age’s equivalent of a car breaking down on the highway—users are left stranded mid-task, fuming with frustration. A new study reveals just how deep the damage runs, from lost engagement to abandoned platforms...

IT vs Marketing compromising user experience decisions

The split between IT, marketing and customer-facing roles continues to rear its ugly head. Stats from Storyblok show that only 30% of IT leaders involve their marketing teams in user experience decisions. Those choices impact the customer experience, resulting in...

Good digital experience is in the details. Here’s what they are

While we’ve become accustomed to major technological advancements like social media and mobile technology, this year’s findings of the Insights Report 2025 Digital Experience Benchmarks by Contentquare reveal that it’s the smaller, often overlooked shifts that are reshaping how businesses...

Are CDPs the new prince charming of DCX?

In the early days of the digital, everything was simple. We managed our work with websites, basic customer information, and a few marketing tools. But like all fairy tales, this one came to an end. Over time, business got more...