Tag: Digital transformation

Genesys and TeKnowledge unite to drive scalable, secure AI-powered CX

Genesys has announced a partnership with TeKnowledge to help organisations worldwide by seamlessly adopting secure, scalable, and flexible AI-first CX solutions, ensuring long-term business success in an increasingly digital world.“Genesys has built a partner model that drives greater value for...

89% of IT leaders say AI’s potential is locked behind outdated digital workplaces

A new Lenovo report reveals a major gap between AI’s promise and today’s workplace realities. While 79% believe AI will enable employees to focus on more meaningful work, only 36% feel their current digital workplace solutions effectively support engagement and...

Phenom and Deloitte partner to enhance workforce transformation with AI

Phenom has announced a strategic alliance with Deloitte, bringing together Phenom’s intelligent talent experience platform and Deloitte’s deep expertise in human capital strategy. By joining forces, the two organisations aim to help streamline talent acquisition and management, allowing enterprises to...

Visa’s high-tech approach to shutting down scammers 

Visa has introduced a dedicated Scam Disruption practice to detect and stop sophisticated scams before they cause harm. Unlike traditional fraud, scams often involve direct deception, making them personal for victims.The new department, operating under Visa’s Payment Ecosystem Risk and...

HungerRush integrates Uber Direct to expand restaurant delivery options

HungerRush has announced the integration of Uber Direct into its HungerRush Delivery Services. This new partnership gives restaurants greater flexibility by enabling them to manage deliveries using multiple driver options within their existing POS system.With HungerRush Delivery Services, restaurant operators...

Email isn’t dead—but bad email strategy could be killing engagement

Acoustic has released its 2025 Marketing Benchmark Report: Measure How You Stack Up and Learn Tips to Improve Your Strategy. This report offers an in-depth analysis of current trends in email marketing, automation, and personalisation. It emphasises email’s continued dominance...

Almost 90% of companies are embracing AI in outsourcing

The outsourcing landscape is undergoing a dramatic transformation driven by the rapid integration of artificial intelligence. According to a recent SupportNinja survey, 87% of companies are actively engaged in implementing, testing, or strategising the use of AI to enhance operational...

Algolia’s next-gen AI: search that adapts to your every business need

Algolia has unveiled an advancement in search technology, introducing a suite of AI-driven ranking capabilities designed to revolutionise how businesses optimise search results. This trifecta enables the seamless integration of multiple unique data signals, allowing businesses to achieve various goals...

New report reveals cost and security advantages of on-premise AI

In collaboration with GAI Insights, a new report from Inflection AI challenges conventional wisdom about AI deployment, revealing significant cost, security, and strategic advantages for enterprises that bring AI inference in-house. The study argues that relying solely on cloud-based AI...

Streaming satisfaction holds steady at 72% but churn and subscription fatigue grow

UserTesting’s latest Media & Entertainment Pulse Report highlights evolving consumer behaviours and expectations within the streaming industry. While personalised recommendations continue to satisfy, with 72% overall satisfaction and 75% for male respondents, significant shifts in consumer frustrations and subscription patterns...