Tag: Digital transformation

Auquan launches Sustainability Agent to free finance teams from manual ESG work

Auquan has announced the launch of its Sustainability Agent, an AI-powered tool designed to free sustainability teams from the burden of tedious and time-consuming manual tasks. “At Auquan, our mission is to liberate financial professionals from soul-sapping manual tasks and...

Less paperwork, more care: digital tools are reshaping healthcare efficiency

New research from athenahealth reveals a strong correlation between patient digital engagement and better financial performance. The study also highlights that practices with higher PDEI scores see reduced after-hours documentation time, or “pajama time,” for clinicians—a surprising finding that challenges...

Yep AI unveils digital human technology for smarter customer engagement

Melbourne-based artificial intelligence company Yep AI has unveiled the Yep AI Digital Human, designed to improve customer interactions and streamline business operations. By leveraging advanced AI-driven avatars, the company aims to create more engaging digital experiences for businesses across various...

Sumsub and TELUS Digital partner to strengthen remote employee verification

Sumsub has partnered with TELUS Digital to provide the company with enhanced tools for verifying and onboarding remote employees, ensuring a more secure and efficient hiring process.“The growing sophistication and instances of fraudulent activities, ranging from VPN usage, fake IDs,...

Pega to power UK armed forces’ unified digital recruiting platform

The UK’s Armed Forces Recruiting Service is set to undergo a major digital transformation, with Pegasystems selected to provide the technology behind a new tri-service recruitment platform. Under the Prime Contract awarded to Serco Plc, Pega will be part of...

FDNY taps NICE to digitally transform fire investigations

The Fire Department of New York (FDNY) has selected NICE Investigate, a digital evidence management solution, to modernise its fire investigations and accelerate case resolution for suspicious fires. The move brings the Bureau of Fire Investigation into a new era...

4 ways generative AI expedited the future of customer service

In the world of customer service, GenAI stands as a revolutionary force, reshaping how organisations engage with their customers. Since the introduction of ChatGPT by OpenAI in November 2022, the pace of change has been astonishing. This article explores four...

Revolutionising customer support: How AI, automation, and predictive insights are shaping the future

Customer support isn’t just a cost centre anymore. It’s now a key driver of growth, thanks to AI and automation. Here’s how it’s happening.Customer support is evolving fast. What was once considered a cost centre is now a powerful growth...

Brands losing consumers, maternity claim dismissed, and robots beating grads to jobs

Trend-chasing brands are losing consumer trust A shocking one-third of consumers find it embarrassing when brands chase viral trends, yet 93% expect them to stay culturally relevant. Sprout Social’s 2025 Index reveals that authenticity and originality set standout brands apart—trend-chasing alone...

InMoment unveils new tool for smarter reputation management  

InMoment has introduced Competitor Intelligence, a tool designed to revolutionise how businesses analyse competitor reviews and gain a strategic edge. This AI-driven solution transforms raw review data into clear, actionable insights, helping brands identify their rivals’ strengths, weaknesses, and opportunities...