Tag: Digital transformation

Gatwick pay disputes, M&S cyber fallout, and the growing demand for sabbaticals

M&S halts hiring amid ongoing cyber attack disruption Marks & Spencer has paused all recruitment following a major cyber attack over the Easter weekend that disrupted online orders and left stores with empty shelves. The retailer has removed all job postings...

3CLogic’s Voice AI Hub delivers real results, not just conversations

3CLogic has announced the release of its new Voice AI Hub—an advanced, secure voice AI platform built for large-scale enterprise use. Designed to modernise customer and employee interactions, the solution leverages voice technology and AI to create intelligent, natural conversations...

Voice, chat, and action: why agentic AI is winning in CX

According to Forethought’s 2025 AI in Customer Experience Benchmark Report, companies utilising agentic AI are seeing significant advantages over those using traditional or simpler AI solutions. Agentic AI is proving to be more effective and cost-efficient in handling customer service...

Stop annoying your customers! The new rules of digital marketing

The battle for consumer attention in the digital age is fierce, and brands risk alienating audiences if their messaging is irrelevant and overwhelming. “The number one mistake is that people think that everything they have to say is important,” Rony...

AudioCodes delivers on-prem AI insights for high-security sectors

AudioCodes has launched Meeting Insights On-Prem, an AI-based software platform designed to revolutionise meeting documentation for security-conscious industries. Built exclusively for on-premises deployment, the new solution is tailored for sectors like government, finance, healthcare, and defence, offering enterprise-grade security and...

UK job surge, BBC culture shake-up, and Revolut’s surveillance concerns define workplace climate

UK job market sees growth in vacancies and salaries UK vacancies and salaries hit annual highs in March, with Adzuna reporting 871,168 job openings—the first annual vacancy growth since July 2022. Healthcare and social work led the surge, while graduate roles...

CloudHesive and Teneo.ai redefine contact centre automation with ConnectPath CX

CloudHesive, an AWS Premier consulting partner specialising in cloud and contact centre solutions, has announced a strategic collaboration with Teneo.ai. Through this integration, Teneo’s automation capabilities—including its NLU Accuracy Booster—will now boost ConnectPath CX, providing businesses with a new way...

Europe fast-tracks digital transformation across key industries

Europe is accelerating its adoption of digital engineering innovations faster than any other region, according to the newly released Information Services Group (ISG) report. As more industries scale their Industry 4.0 initiatives, European enterprises are blending physical and digital capabilities...

Asian American consumers lead shifts in streaming, shopping, and sport

According to Nielsen’s new report, Asian American, Native Hawaiian, and Pacific Islander (AANHPI) consumers are becoming a major force reshaping digital commerce, media, and beauty. As of January 2025, streaming captured 53% of Asian Americans’ total TV time—an increase from...

Shaping a safer future: European efforts to bolster confidence, workplace standards, and online safety

UK to enforce online safety measures for children starting in July Starting July 25, as part of the Online Safety Act, UK social media platforms and internet services will be legally required to block children’s access to harmful content or face...