Tag: Digital transformation

New Adobe-AWS partnership brings AI-powered customer insights and marketing solutions 

Adobe has announced a strategic collaboration with Amazon Web Services (AWS) to improve the way marketing and creative teams deliver personalised customer experiences at scale. By merging Adobe’s expertise in Customer Experience Orchestration with AWS’s cloud infrastructure, the partnership aims...

Stravito AI breaks language barriers, speeds up global research

Stravito has introduced three enhancements to Stravito Assistant: Focus Mode, Snapshots, and multilingual support. These innovations streamline workflows, reduce the time spent searching for insights, and allow teams to focus on data-driven decision-making. Thor Olof Philogène, founder and CEO at Stravito,...

AI powers Steve Madden eCommerce 

Steve Madden has taken a major leap in its digital evolution by launching a newly enhanced global eCommerce platform. Developed in partnership with RunDTC and powered by Contentstack’s advanced digital experience platform (DXP), this transformation redefines how customers engage with...

Adobe paints a new canvas for customer experience with AI

At the Adobe Summit, Adobe unveiled tools designed to enhance customer experiences through AI-driven personalisation and seamless engagement across all touchpoints. “Delivering a unified customer experience requires a much more agile and streamlined operation that solves real customer pain points,...

Fast food meets the future: Yum! Brands partners with NVIDIA for AI innovation

Yum! Brands, the parent company behind KFC, Taco Bell, Pizza Hut, and Habit Burger Grill, is partnering with NVIDIA to bring advanced artificial intelligence into the restaurant industry on an unprecedented scale. As the world’s largest restaurant company with over...

Zoom AI goes agentic: workflows transformed across the platform

Zoom has unveiled major AI updates, evolving its AI Companion from a personal assistant into an agentic tool that streamlines workflows across Zoom Meetings, Team Chat, Docs, Phone, Whiteboard, and more. The AI Companion now executes tasks, manages multi-step actions,...

Taking flight: navigating the complexities of modern airport customer experience

In the fast-paced world of air travel, customer experience can make all the difference between a stressful journey and a seamless adventure. “We take away the stress… we look after them from curb to wing,” Suzanne Tormey, operations manager at Dublin...

Report: The AI clock is ticking, two years for revenue boosts, or else!

The huge number of AI features for business software and services puts pressure on executives and managers to deliver results, now. Insights from Conga’s latest research report shows executives could benefit most from AI and automation, but those who don’t...

What really matters when choosing a BPO provider?

Ah, the great BPO debate. Every CX leader has had it at some point: Should we outsource? And if so, who do we trust with our customers? Most companies start with the same approach: comparing hourly rates like they’re shopping for...

NICE ends customer service silos with CXone Mpower Orchestrator

NICE has introduced CXone Mpower Orchestrator, a unified automation solution for customer service. Announced at Enterprise Connect, the platform seamlessly integrates virtual agents, live agents, and back-office workflows within a single AI-powered ecosystem. “CXone Mpower Orchestrator changes the game—eliminating silos, unifying...