Tag: Digital transformation

Infobip and NTT Com Online launch advanced omnichannel communication platform in Japan

Infobip has partnered with NTT Com Online Marketing Solutions Corporation to introduce NTT CPaaS, an omnichannel communication platform tailored for the Japanese market. This collaboration merges NTT’s trusted SMS and Voice services with Infobip’s CPaaS technology, providing businesses with a...

Over 60% trust machines for critical decisions in the workplace

According to a recent CIPD survey of over 2,000 respondents, as many as 63% of professionals are open to trusting artificial intelligence (AI) to make significant workplace decisions. However, 35% remain wary, favouring human intelligence over AI regarding important workplace...

HR leaders explore generative AI to boost productivity and efficiency

A recent Gartner survey of 105 HR leaders highlighted the growing interest in generative AI within human resources, though widespread adoption remains in its early stages. The findings reveal that only 5% of HR leaders have fully implemented generative AI...

Combining AI and the human touch will drive public sector efficiency  

At the end of last year, chancellor Rachel Reeves announced a crackdown on government ‘waste,’ instructing departments to deliver 5% efficiency savings to safeguard funding for key public services. The directive, part of a budget review concluding this June, has...

Over 70% of CX leaders see genAI as the future

Recent research by TELUS Digital Experience (TELUS Digital) reveals that enterprise leaders are entering a pivotal stage in their genAI strategies. Many acknowledge the technology’s potential but face challenges in its adoption. The findings highlight both optimism and gaps in GenAI...

Consumers want instant payments in this economy. The majority of companies still struggle to keep pace

Behind every company’s digital transformation is its need to meet customers’ needs. In today’s age, if a company is selling any kind of service or product, instant payment options are a must. However, many companies are struggling to keep pace. According...

Oracle introduces AI agents and generative capabilities to simplify sales processes

Oracle has unveiled AI agents and generative AI features within Oracle Fusion Cloud Sales to improve sales engagements and streamline processes. These tools, now available as part of Oracle Fusion Cloud Customer Experience (CX), harness integrated data from finance and...

PG Forsta boosts market research with AI-powered efficiency

PG Forsta has launched Research HX, a suite of AI-driven market research tools designed to enhance efficiency, elevate data quality, and accelerate the delivery of actionable insights. “As the demand for faster, more actionable insights grows, the industry needs tools that...

Targeted ads are dying, long live AI-enabled personalisation

The death of identity-driven advertising is inevitable, and we must prepare for a future where AI-driven personalisation reigns supreme. We will soon be living in a world where advertising no longer depends on tracking personal information to deliver targeted messages. This...

Almost 90% of telecom providers invest in AI

New Incognito report reveals an acceleration in the adoption of AI within the telecoms sector, with 88% of fixed broadband service providers now actively investigating or trialling AI automation to enhance their services. This surge in AI adoption focuses on...