Tag: Digital transformation

AI copyright battles, gaming safety, and workplace abuse: where do we draw the line?

Roblox enhances parental controls amid safety concernsRoblox has introduced new parental controls, enabling caregivers to block specific friends, restrict game access, and monitor screen time. These updates follow concerns about bullying, grooming, and inappropriate content on the platform, which is...

AI meets digital intelligence: Fullstory’s new suite transforms customer and employee experiences

Fullstory has introduced AI-driven solutions to help businesses extract valuable insights from digital interactions. Companies face growing challenges in understanding user behaviour across increasingly complex digital landscapes. Fullstory’s latest innovations provide the tools to eliminate friction, enhance decision-making, and drive...

Gladia launches Solaria to deliver real-time, multilingual speech recognition

Gladia has introduced Solaria, an advanced automatic speech recognition (ASR) model designed to transform real-time voice communications. As businesses increasingly rely on multilingual customer interactions, Solaria delivers accuracy and scalability, allowing call centres and voice-first platforms to provide seamless, high-quality...

AI adoption in corporate travel surges, yet support and integration challenges persist

A new study conducted by Serko and Sabre Corporation reveals that AI and genAI are rapidly reshaping corporate travel, with over 90% of surveyed travel managers reporting some level of AI usage. The primary drivers for AI adoption include cost...

Primark CEO scandal, CFO turnover surge & OpenAI’s $40B power move

Primark CEO resigns over allegation of misconductPrimark CEO Paul Marchant has resigned after an investigation into allegations of inappropriate behaviour towards a woman in a social setting. Marchant acknowledged his mistake and accepted that his actions fell below the company’s...

Blueshift unveils AI-powered agents to scale marketing personalisation

Blueshift has introduced Customer AI Agents to help marketing teams scale personalization efforts exponentially. These AI-powered agents enable brands to conduct ten times more personalisation experiments by automating decision-making. As the latest addition to Blueshift’s Customer AI Suite—joining Predictive AI,...

AI to dominate field service management by 2028, research finds

According to a recent report from Information Services Group (ISG), by 2028, two-thirds of enterprises will rely on AI to oversee field service operations, streamlining on-site support and improving efficiency. The ISG Buyers Guides for Field Service Management highlight a...

Disconnect over benefits leaves healthcare workers frustrated and ready to quit

Many healthcare professionals are considering leaving their jobs due to dissatisfaction with their benefits packages. According to recent research by Zest, 62% of healthcare workers would resign if their employers don’t improve their benefits. The study further revealed that 87%...

Humara AI launch redefines telco digital sales and customer experience

At a gathering of the telco industry’s brightest minds last week, 15gifts’ founder Tom Cox showed off Humara, a powerful Agentic AI, available now. The new sales agent combines an agentic AI with 15 years’ worth of expertise, intuition and...

Beyond the game: AI-powered captions bring tennis fans closer to the action

Interprefy is revolutionising the fan experience at the Bastide Médical UTS Nîmes tournament by introducing real-time French subtitles on stadium screens using Interprefy AI. This technology allows over 8,000 spectators to follow live coaching, mid-match interviews, and post-match player reactions...