Tag: Employee Engagement

Not replaced, reimagined — how AI is elevating human agents

Today’s customers want answers—fast, relevant, and human-like. Yet, many organisations remain stuck in outdated support models, leading to frustrated customers, burned-out agents, and plunging satisfaction scores. Info-Tech Research Group has released its latest report to offer a roadmap for how...

Grasshopper levels up: smarter tools for faster responses and better organisation

GoTo has just rolled out updates for its virtual phone system, Grasshopper, designed specifically for small business owners. These new features aim to streamline how businesses communicate, boost efficiency, and improve the overall customer experience, all while helping teams stay...

Manychat secures $140M to power the future of conversational AI in social commerce

Manychat has secured $140 million in new growth capital, led by investment firm Summit Partners. This latest round brings the company’s total funding to $163.3 million since its inception in 2015, building on its $18 million Series A, backed by...

Rise in remote work fuels spike in employee data breaches

Breaches involving employee data have soared to their highest level over six years, with reported incidents rising by 14% in 2024. According to a new analysis by law firm Nockolds, the number of reports submitted to the UK’s Information Commissioner’s...

Gong redefines revenue AI with purpose-built AI agents

Many are turning to AI for support as revenue teams face increasing pressure to move faster, personalise experiences, and make smarter decisions. Gong has launched over a dozen specialised AI agents for revenue teams. Built on over a decade of customer...

LearnUpon launches Learning Journeys to power personalised learning at scale

LearnUpon has announced the launch of its newest feature, Learning Journeys, which aims to transform how organisations deliver training. This addition is designed to help businesses offer personalised, timely, targeted learning experiences while minimising administrative burden. As personalisation becomes increasingly critical...

Brits are worried, Nvidia’s betting big on AI, and HR’s still catching up

UK business confidence hits two-year low amid tax hikes and US trade tensions   UK business confidence has dropped to its lowest point in over two years, driven by tax concerns and fears of Donald Trump’s escalating trade war, according to the...

Workplace compliance shortcomings, flexible work issues, and 2025’s financial leaders

RTW compliance gaps leave employers at risk A new Home Office survey reveals widespread confusion among UK employers about right to work (RTW) checks. Of 2,152 businesses surveyed, 80% answered at least one compliance question incorrectly, risking civil penalties. Common errors...

Navigating change: UK cracks down on hidden fees, reshapes NHS, and rethinks high performance

UK bans hidden fees and fake reviews to protect shoppers New consumer laws taking effect today ban hidden “dripped” fees and fake reviews, aiming to save UK consumers an estimated £2.2bn annually. Under the Digital Markets, Competition and Consumer Act 2024,...

Freshworks unveils revamped partner program for resellers and service delivery partners

Freshworks has announced the launch of an updated global partner program aimed at resellers and service delivery partners. The new program is designed to be easy to adopt and scale, offering partners the tools and support needed to drive customer...