Tag: employee experience

Makers of Happy: the programme that empowered employees and satisfied customers

The pandemic wrought havoc on the travel industry. A near complete ban on international travel left airlines grounded, hotels empty and tourist operators struggling to survive. As revenues tumbled across the board, airlines and operators were forced to make drastic...

UK workers have right to request four-day working week

Under new government plans, UK workers could be given the right to request a four-day working week. The education minister, Jacqui Smith, on Friday morning dismissed reports of businesses being forced to accept these demands but said workers could be...

Smart name tags will enhance connections and inclusivity in flexible workspaces

Video conferencing platform Zoom has announced the public beta of smart name tags, a new feature designed to enhance inclusivity and engagement in Zoom Meetings.These tags work with AI to pick up and apply names to multiple participants in one...

Empower your team to elevate your guests: what it takes to make hospitality work

Whether buying a take-away coffee, sitting down at a restaurant to eat, or travelling through an airport, it’s the people-facing staff that transform the hospitality experience from the transactional to the magical. Global CX specialist Ian Golding summed it up: “There are...

CEOs rank their workforce as their third priority

New HR research from Gartner has found that CEOs ranked workforce as their third most important business priority for the next year. This falls behind growth and technology as business focuses.Alongside this, the research found that general workplace investments are...

Softcat and Hilton recognised as top UK employers for women

Hilton, Softcat, and Bristol Myers Squibb have been named Best Workplaces for Women 2024 in the UK.Global workplace culture firm Great Place produced the list and used its trust index employee survey and analysed the responses of more than 80,000...

Unprepared leaders put worker safety at risk

The ‘Safety Culture Maturity Report 2024’ indicates that senior leaders may not be fully prepared to handle risk, with an average score of only 44% in risk management expertise. This discovery overlaps with data from the Health and Safety Executive (HSE)...

Why XR could make a big difference to your customer and employee experience in 2024

AI, web 3.0 and the metaverse are big buzzwords these days in marketing and tech circles. Futurescoping has skyrocketed ever since Mark Zuckerberg introduced his grand metaverse plans. Industry talk has materialised into actual investment with big brands purchasing “land”...

People are your business: the new age of employee experience

In June 2023, I attended Qualtrics’ X4 event in London. It was an exciting day of product demos, panel discussions, keynote speeches, and even ended on an entertainment slot by Irish comedian Dara O’Briain!In amongst the busy day, I interviewed...

The importance of mentorship at every stage of CX career development

Being a woman in business is, more often than not, a fight. A fight to be taken seriously – to get that promotion and salary you deserve as much as your male colleagues. How difficult your path will be depends...