Tag: employee experience

Can customer centric scheduling actually work in practice?

Customer centric scheduling is crafted for employees, for the benefit of customers. It’s a typical model to see adopted in retail especially, and other customer-facing roles. At first glance, it might seem like a great idea. But what about the...

The 5 trends driving CX tech innovation

Managing the customer experience is challenging and complex. There are multiple channels to manoeuvre; data and functional silos to bridge; and CX tech to orchestrate. Customers and employees are as fickle as they are demanding. Innovation can stall when day-to-day pressures...

Are you building a check-up or check-in workplace culture?

Once again, sadly, we’re entering a period of uncertainty and recession. Budgets are stretched, profit margins squeezed. People’s productivity at work matters more than ever, as we head into a stormy 2023. EX (employee experience) and CX (customer experience) strategies are being adapted accordingly. But is change being implemented in ways that won’t stir up trouble?When it comes to...

The employee life cycle: mapping their journey effectively

When we think of journey maps, we usually think of customer experience. But when done correctly, employee journey mapping can be a tremendous method to understand the moments that genuinely matter to employees. It can enforce the standard experience that...

How to reinvent your employee experience in 2022 

Last year saw just the beginning of what has been dubbed the ‘Great Resignation’. Brits, predominantly those working in leisure, hospitality, retail and healthcare, have voluntarily left their jobs at “historically elevated levels” that were last seen in 2009. While...

UK EXA online conference: the future of employment

Award winners from UK EXA™ 22 will deliver presentations on their successful initiatives, followed by a panel discussion with esteemed judges from UK EXA™. The Future of Employment will take place LIVE online on September 14th, 2pm GMT. In preparation...

Quiet quitting: goodbye to the hustle workplace mentality

Quiet quitting is not a new phenomenon, nor does it come as a surprise. Anyone I talked to in the past two years experienced burnout, anxiety, or emotionally charged moments related to their job. Going above and beyond for the...

Capability development: the guide to internal transformation

Businesses home in on specific purposes. To achieve results and stay on track, capabilities must be well established within both the company and individual members. Capability development strategy is the backbone of what one organisation can achieve long term.  A McKinsey...

The Great Recalibration: the workplace burnout crisis

The UK currently has 1.3 million job vacancies, and 60% of current workers are job hunting. Many are looking to offset the cost-of-living crisis with a pay rise. Even if this means changing jobs. A recent McKinsey report looked at why...

Advancing employee experiences in the face of change

If the employee experience (EX) is not one of your top business priorities, then it should be. For a start, good employee experiences deliver growth. MIT’s research in 2017 demonstrated that businesses with an EX in the top quartile deliver...