employee experience

What the Gallup AI Layoff Gap Means for the Employees Who Stay

New research from Gallup cuts against the dominant narrative about AI and jobs. Among US technology workers, those who used AI less than monthly were three times as likely to have been laid off as colleagues who used it at least monthly. The...

Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

New Resolution Foundation analysis shows Gen Z workers out-earning their millennial predecessors. But a looming wage squeeze and a million young people out of work make this a precarious story, and a clear call to action for employers. Since the 2008...

Four Organisations That Prove You Can’t Fix Customer Experience Without Fixing Work Design 

Customer experience programmes obsess over what the customer sees, but the experience is shaped upstream by how work is designed. Perry Timms and Kirsten Buck of People and Transformational HR (PTHR) make the case for polymorphic work design, drawing on...

Digital Employee Experience: The Executive Guide to Productivity, Retention, and Growth

Most of us don’t think about the tech we use at work until it fails us. Usually, it’s the little things stacking up: a slow laptop, calls that keep dropping, or an HR system that makes it impossible to swap...

Nearly a Third of UK Employees Use AI to Fake Expenses as Financial Strain Bites

Nearly three in ten UK employees admit to using AI to fake or alter expense receipts. For people leaders, the next move is not to catch them out, but to examine what the behaviour actually means. New research from expense management software firm Emburse...

Entry-Level Jobs Now Demand Senior Skills: An EX Playbook for the AI Era

AI is absorbing the routine work juniors once learned from. This means entry-level roles increasingly call for strategic judgement from day one. How can EX leaders rebuild early-career development before the gap widens? A new study suggests the bottom rung of...

Companies With the Best Employee Experience: 11 EX Leaders Worth Learning From

Most companies are starting to take employee experience a lot more seriously these days. You can see that in how much effort they’re putting into tracking eNPS scores and using pulse surveys to get an insight into engagement and how people really...

Layoff Survivor Syndrome: The Hidden Cost of Job Cuts to Employee Experience

Redundancies rarely end with the people who leave. The colleagues who remain carry guilt, fear and heavier workloads – and the damage flows straight through to the customer. Here is what the evidence says, and what leaders can do about...

Big Tech is Increasingly Moving Beyond ‘Human in the Loop’: Can Agentic AI Oversee Its Own Governance?

The human reviewer at the end of your AI pipeline may be less useful than you think. That, at least, is the argument being made by one of Amazon’s most senior security engineers. The rest of Big Tech appears to...

Your Employee Experience Roundup: Meta Thinks Snacks Can Fix a Morale Crisis, and the Frontline Left Behind (Again)

This week in employee experience, a single theme runs through the headlines: AI is widening the gaps that already exist inside the workforce. At Meta, an AI restructure has driven employee morale to a near 20-year low – and the company...

Meta’s Employee Morale Crisis: Why Snacks Can’t Fix a Trust Problem

Meta’s own technology chief has admitted employee morale is near a 20-year low. The company’s response – capping manager workloads on one hand, raising the snack budget on the other – shows leadership still misreading the problem it created. When CXM...

Employee AI Training for CX: How to Actually Prepare for Human–Machine Collaboration

No one really planned for a day when companies would be onboarding AI agents more often than interns, but here we are. We’ve been building to this for a while, first with chatbots, then AI-powered routing, then a few more...