Tag: employee experience

Hospitality with soul: an interview with Ilunion Hotels’ Inmaculada Martinez Ruiz

Many hospitality companies talk a good customer experience, but seem surprised when you ask them for examples of actual customer happiness. That’s not how Ilunion works, providing a true focus on the customer experience. From its work in understanding the...

Dealing with the growing threat of shadow AI in your business

Employees are using shadow AI to explore the benefits of the ongoing AI hype machine, seeing what’s possible and solving issues. However, those efforts could endanger the validity of business data, impact decision making and create a myriad of legal...

Firstup’s new tech knows what workers need—before they do

Corporate inboxes are overflowing, and workers are tuning out. intelligent communication company Firstup says it has the solution: AI-powered workforce orchestration that cuts through the noise and ensures employees get the right message at the right time, without the usual...

Google pays $28M for bias, government slashes credit cards, and companies fail on burnout

Google settles a racial bias lawsuit for $28MGoogle has agreed to pay $28 million to settle a class action lawsuit alleging racial bias in pay and career advancement. The lawsuit, representing over 6,600 employees, claimed that Hispanic, Latino, Native American,...

Cisco unveils agentic AI solutions for Webex and Contact Center

Cisco is ramping up its agentic AI offering with features to improve the customer and employee experience for businesses through its Webex collaboration services.Webex AI Agent is a new product launching at the end of March. It will improve customer...

Phenom and Deloitte partner to enhance workforce transformation with AI

Phenom has announced a strategic alliance with Deloitte, bringing together Phenom’s intelligent talent experience platform and Deloitte’s deep expertise in human capital strategy. By joining forces, the two organisations aim to help streamline talent acquisition and management, allowing enterprises to...

NHS workforce halved, female CEOs face bias, and desk disputes escalate

Desk dispute leads to constructive dismissal payout A senior estate agent won a constructive dismissal case after being assigned a “junior” desk. The tribunal found this desk placement, seen as a demotion, breached workplace laws. Nicholas Walker resigned when told he’d...

Tesco’s trolley scales, hiring bias, and restroom cleanliness: how everyday experiences shape trust

Tesco’s trolley scales spark debate among shoppersTesco is trialling giant trolley scales at a Gateshead store to catch discrepancies in “Scan as you Shop” purchases. While some shoppers find the scales convenient, others liken the experience to airport security, feeling...

68% of U.S. workers are drowning in mundane tasks

A new survey from Eagle Hill Consulting reveals that 68% of U.S. workers feel trapped in a cycle of low-value, mind-numbing tasks. While companies tout their commitment to operational efficiency, it seems employees are drowning in inefficiency, and they have...

It’s time to reconsider common beliefs about imposter syndrome

Imposter syndrome has long been portrayed as a phenomenon predominantly affecting women, but new insights are challenging that narrative. A recent survey from Right Management reveals that 55% of Gen-Z employees are wrestling with the feeling that they don’t deserve...