Tag: employee experience

Generosity Across Generations: What Today’s Workforce Really Wants

Nearly 4 in 10 Millennials and Gen Z employees are actively seeking new opportunities, while just a fraction of Baby Boomers are doing the same. The gap points to a bigger truth: while today’s cooling job market may keep people...

Internal Mobility & Employee Experience: How to Master Internal Hiring

Hiring externally has become second nature for many companies. A role opens, recruiters go to market, and weeks later, a stranger walks in. It works sometimes. Other times, the team waits, projects lose steam, and the newcomer struggles to fit. Meanwhile,...

Collaborate in Style With Jabra and Huddly’s Unified Meeting Room Tech

Can a company really claim a strong employee experience when everyone is lurking in a corner of the all-hands Zoom meeting screen? For corporate meetings especially, presentation and clarity is everything. And there are plenty of fiddly high-end audio and...

AI Pushes IT Out of the Shadows and Into the Driver’s Seat, Says Zendesk

For years, employees braced themselves before contacting IT, dreading long wait times, repetitive questions, and the chance their problem wouldn’t be solved quickly. Zendesk’s latest IT Report suggests those days may be numbered. Artificial intelligence is moving IT leaders into...

The Employee Onboarding Experience: Building ROI from Day One

The employee onboarding experience isn’t just a box to tick on day one. It’s when new hires start to judge whether the culture they heard about in interviews matches what they see in practice. If the experience falls flat, many...

Redesigning the Employee Offboarding Experience: From Exit to Advocacy

The employee offboarding experience is easy to overlook. Most companies have onboarding guides, training schedules, and welcome kits in place. But when someone leaves, the process is usually improvised. Only about a quarter of organisations have a proper exit process...

Employee Experience Metrics: What to Track for Better EX Measurement (and Why)

People don’t quit because of one bad day. They quit because the little frictions pile up, from slow tools, flat meetings, missing praise, and policies that make great work harder than it should be. You can feel the pain before...

Freshworks’ AI Handbook Shows the Impact of AI Service on the Employee Experience

Freshworks’ new ebook, “The CIO’s handbook for maximizing ROI and business impact of AI” is a free download helping leadership understand the value of the AI when it comes to IT service and improving the employee experience. Offering to...

Workers Now Value Control Over When They Work More Than Where

The long-running debate about where employees should work may finally be giving way to a new conversation: when work gets done. According to Owl Labs’ newly released 2025 State of Hybrid Work Report, schedule flexibility has become the defining workplace...

Employee Net Promoter Score (eNPS): Definition and Best Practices

Retaining talent has never been tougher. Right now, 74% of employers say they’re struggling to hire, and nearly two-thirds of SMEs admitted they were finding it hard to keep staff. Skill shortages are just part of the problem. The real...