Tag: financial services

Fraud Teams Are Becoming Banks’ Biggest Selling Point

Security used to be something customers took for granted: an invisible layer that simply worked in the background. Not anymore. A new FICO survey finds that 70% people in the UK now put fraud protection near the top of their list...

97% of Consumers Say Fraud Protection Is Their Top Priority in Choosing a Bank

Americans are growing uneasy about how fast artificial intelligence is being used to deceive them. From fake voices to phony bank reps, scams powered by AI are becoming so convincing that even cautious consumers are falling for them. A new study...

AI Is Everywhere in Banking Contact Centres, Except in the Metrics That Matter

If 75% of banking contact centres already use AI, why are only 27% measuring its business impact? A new study from Glia, conducted with analyst firm Metric Sherpa, reveals that 90% of banking leaders now view the contact centre as a...

HSBC UAE Brings Customers into the Decision-Making Process with Online Community

HSBC has spent the last two years getting closer to its customers. Starting in January 2023, the global bank embarked on a massive culture change programme called CARE. The scheme sought to instil customer-centric behaviour in its 45,000 employees, across...

What’s Driving Young Customers to Fintechs?

Is the future of banking still in brick and mortar, or is it being rewritten by Gen Z’s thumbs? A new report from Corporate Insight, a financial services research firm, reveals generational divides in what customers want from their banks, and...

Persado’s compliance AI tackles financial marketing’s biggest bottleneck

Content generation solutions vendor Persado has launched an agentic AI platform that promises to eliminate the long, painful back-and-forth between marketing and legal teams and do it without sacrificing brand voice or performance. Dubbed Persado Marketing Compliance AI, the platform is...

Banks can now lock in recurring payments with Galileo’s new payment switch

Galileo just added a powerful new weapon to its arsenal, and it’s aiming straight at the default payment slot. The SoFi-owned tech platform has launched Galileo Payment Method Switch, a new embedded solution that lets users update their recurring payment info,...

Talkdesk is taking over banks and credit unions with new AI agents

Talkdesk has launched a new generation of AI agents built specifically for banks and credit unions to provide faster, smarter, and more secure customer service, delivered at scale. The AI agents use advanced technology to understand customer context, respond with empathy,...

FICO lets Lloyds Bank approve more credit cards and loans in major overhaul

Lloyds Banking Group is saying “yes” more often and more confidently thanks to a tech upgrade powered by the FICO platform. The UK high street giant has transformed its entire lending infrastructure, pushing more than £7 billion in loans annually through...

Glia’s new AI assistant absorbs the wisdom of top-performing human agents

Glia has debuted the Glia Virtual Assistant (GVA) Learning 360, claiming it’s the first AI solution to learn from the real-world experiences of human agents rather than just documents. This approach aims to drastically cut down AI onboarding time while...