Tag: financial services

HSBC UAE Brings Customers into the Decision-Making Process with Online Community

HSBC has spent the last two years getting closer to its customers. Starting in January 2023, the global bank embarked on a massive culture change programme called CARE. The scheme sought to instil customer-centric behaviour in its 45,000 employees, across...

What’s Driving Young Customers to Fintechs?

Is the future of banking still in brick and mortar, or is it being rewritten by Gen Z’s thumbs?A new report from Corporate Insight, a financial services research firm, reveals generational divides in what customers want from their banks, and...

Persado’s compliance AI tackles financial marketing’s biggest bottleneck

Content generation solutions vendor Persado has launched an agentic AI platform that promises to eliminate the long, painful back-and-forth between marketing and legal teams and do it without sacrificing brand voice or performance.Dubbed Persado Marketing Compliance AI, the platform is...

Banks can now lock in recurring payments with Galileo’s new payment switch

Galileo just added a powerful new weapon to its arsenal, and it’s aiming straight at the default payment slot.The SoFi-owned tech platform has launched Galileo Payment Method Switch, a new embedded solution that lets users update their recurring payment info,...

Talkdesk is taking over banks and credit unions with new AI agents

Talkdesk has launched a new generation of AI agents built specifically for banks and credit unions to provide faster, smarter, and more secure customer service, delivered at scale.The AI agents use advanced technology to understand customer context, respond with empathy,...

FICO lets Lloyds Bank approve more credit cards and loans in major overhaul

Lloyds Banking Group is saying “yes” more often and more confidently thanks to a tech upgrade powered by the FICO platform.The UK high street giant has transformed its entire lending infrastructure, pushing more than £7 billion in loans annually through...

Glia’s new AI assistant absorbs the wisdom of top-performing human agents

Glia has debuted the Glia Virtual Assistant (GVA) Learning 360, claiming it’s the first AI solution to learn from the real-world experiences of human agents rather than just documents. This approach aims to drastically cut down AI onboarding time while...

Retail bank customer satisfaction defies gloomy economic forecast, survey shows

The banking sector faces unprecedented challenges in an era marked by economic uncertainty and shifting consumer priorities. In a surprising twist, retail bank customer satisfaction has surged, defying the gloomy economic forecast that has seen consumer financial health, total deposits,...

UK consumers favour banking apps over local branches

A new wave of consumer preference is sweeping through the UK banking sector, with a recent FICO study revealing that mobile banking apps are now more critical to customers than traditional bank branches. In a stark departure from the past,...

New Persado release promises smarter, faster, and more lucrative emails

The new AI assistant for financial marketers is here. Persado has rolled out Dynamic Email, an AI-powered solution that promises to take the grunt work out of campaign creation and optimisation, offering faster execution, more conversions, and far less operational...